The status of the configurations is always in "Ready to Execute" state.
The status of configurations may remain unchanged due to one or more of the following reasons:
Time delay for configuration to get applied
Association with an Empty OU
If the OU specified as the target for a configuration, does not contain users and computers the status would remain unchanged.
Firewall Blockers
Any firewall running in the machine where Endpoint Central is installed might block the status update messages that come from client machines.
Note:This is not applicable for Endpoint Central Cloud.
Agent Version is not up-to-date
Check the for the latest agent version from the Summary page under SoM in the left tree in Agent tab. You will find the agent version of that computer in the Computers page under Agent tab. Both the versions should be the same. If it is not the latest version, you need to upgrade the agent to the latest version.
Distribution Server has not synchronized the configuration data yet
If the computer is at the remote location and if you are using Distribution Server, check the DS Status from Agent --> SoM --> Remote Offices tab on the left tree. This should be green (healthy)
Absence of Endpoint Central Agent in Client machines
Endpoint Central agent may not have been installed in all the computers within the defined scope. To verify this, view the Agent Installation Summary on the Agent page under Scope of Management.
Detect and correct the issues as follows:
Time delay for configuration to get applied
You can apply configurations immediately by doing one of the following:
If you are using Endpoint Central below 11.2.2309.01,
If you are using Endpoint Central 11.2.2309.01 and above,
Association with an Empty OU
Check whether OU specified as the target has users and computers within it.
Firewall Blockers
Note:This is not applicable for Endpoint Central Cloud.
Add the Endpoint Central Port (default 8020) to the exceptions list of Firewall. Steps include:
Agent Version is not up-to-date
If the agent version is not up-to-date, you need to uninstall and reinstall the agent. If the computer is in the LAN, you can uninstall and re-install the agent by clicking on Computers in the left tree under SoM in the Agent page. For computers at remote locations, this has to be done manually.
Distribution Server has not synchronized the configuration data yet
If the DS Status is not healthy, there is some problem between the communication between the Endpoint Central Server and the Distribution Server. Check the firewall and ensure that all the required ports are open. Ensure that the Distribution Server is healthy by checking its last contact time, next replication time and Upgrade status.
Endpoint Central Agent is not installed in client machines
Verify from the SoM page under the Agent tab of Endpoint Central Server, whether the Agent is installed on the client machine. Install Agent on client computer if not found. If the computer is at the remote location and if you are using Distribution Server, ensure that the agent is communicating with the correct distribution server.
Configration using Install between time
When a configuration is deployed using install between time specified, make sure that the specified install between time is more than 90 minutes refresh interval. So this ensures that the Agent will definitely contact the Endpoint Central server every 90 minutes, and the configuration will be deployed.
Applies to: Desktop Configuration, Desktop Configuration Status, Ready-to-execute state, Configuration Collection
Keywords: Desktop Configuration Status, Unchanged Status for Configuration, User Configuration settings, Computer Configuration settings, Windows Desktop Configuration
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