In large organizations, patching critical machines and servers is essential, but limited maintenance windows can cause downtime and productivity loss. The Self Service Portal simplifies patch deployment by allowing admins to publish updates for users and server owners to install as needed. For servers, where uptime is crucial, IT admins can deploy patches during scheduled downtime via the portal, reducing disruptions.
In medical institutions with critical machines like CT and MRI scanners, patching is challenging due to the need for continuous operation. An efficient approach is to let technicians manage patching through the Self Service Portal. Patches are published directly to portals of these machines, and technicians can schedule downtime during off-hours to deploy them, ensuring timely updates while minimizing disruption to patient care and daily operations.
Admins can publish the patches to Self Service Portal on the Endpoint Central server by Manual Deployment or Automate Patch Deployment based on the organization's needs. The published patches are then listed on the Self Service Portal in the Endpoint Central's agent tray. Users and server owners can then decide to patch their machines based on their requirements.
To publish patches to Self Service Portal using Manual Deployment, click on Threats & Patches → Patches → Missing Patches, In Missing Patches tab, select the patches you want to deploy and click on Install/Publish Patches button, you will be redirected to the Install/Uninstall Patch window.
In this window under Deployment Option in Deployment Settings select Publish to Self Service Portal (SSP).
Choose the other configurations as per your choice and click on Deploy. These selected patches will now be published to the Self Service Portal. To learn more about manual deployments refer to this page.
When you are creating an Automate Patch Deployment (APD) task, under Select Applications section, after you select the applications based on the updates and severities, click on Next.
In Choose Deployment Option settings, under Deployment Option, choose Publish to Self Service Portal (SSP) and click on Next and configure the other options and define targets and finish creating your APD task. The approved patches for the selected applications will be now be published to the Self Service Portal automatically. To learn more about creating automate patch deployments, refer to this page.
NOTE - Self Service Portal is currently available for Windows and Linux.
You can also access Self Service portal from any one of the following methods:
Perform the following actions from the system where the Linux agent is installed,
The default installation location of the agent cd /usr/local/manageengine/uems_agent/bin
Once you have opened the Self Service Portal, click on Updates, you can see the patches that have been pushed to Self Service Portal listed. Once you click on Install besides that specific patch as per your convenience, that patch will be installed.
If you want Self Service Portal to be added to the agent tray, start menu, or as a desktop shortcut,
Select Threats & Patches → Settings → Self Service Portal Settings →Settings; and select where to display the portal and then click on Save.
Once you have done this, on the target machine, the Self Service Portal will be added to the agent tray, start menu, and as a desktop shortcut once the patches are successfully published for the first time.
You can customize the theme of the SSP application and you can also replace the Endpoint Central logo or name with your company's logo or name. Additionally, you can change the header and table colors to match your company's branding. Rebranding the application makes it easier for users to identify the software as part of their IT team’s tools, encouraging its adoption and use.
To rebrand the Self Service Portal, click on Threats & Patches → Settings → Self Service Portal Settings → Rebranding
Once in there, you can change the icons, colors and names as per your choice and click on Save.
If you have any further questions, please refer to our Frequently Asked Questions section for more information.
