If you cannot see patches listed in the Applicable and Missing patches sections, do the following:
When you scan for patches manually, it could fail if because of any of the following reasons:
Access Denied
If you get the 'Access Denied' error, do the following:
The dialog box that appears depends on the Windows operating system that is installed in your computer. If you are using Windows NT/2000, you will see the Distributed COM Configuration Properties dialog box on the screen. If you are using Windows XP, you will see the Component Services dialog box on the screen. To acces the Properties tab, follow the steps given below:
You have enabled DCOM settings in the computers in your network.
RPC Server Unavailable
If you get the error message, 'RPC Server Unavailable', check if the following are switched on or enabled:
Scanning Timed Out
If you get the error message, 'Scanning Timed Out', complete the following tasks:
This ensures that no data is blocked by Endpoint Central when a firewall is enabled in the computer where the Endpoint Central server is installed.
Note: This is applicable if the scanning has failed for computers in remote offices.
If scheduled patch scanning fails, do the following:
This ensures that no data is blocked by Endpoint Central when a firewall is enabled in the computer where the Endpoint Central server is installed.
The reason you cannot update the list of latest patches in the computers in your network could be because the proxy server credentials specfied in the Proxy Server settings are no longer valid. Reconfigure the proxy server settings by specifying a valid set of credentials.
If you are unable to deploy patches to computers in your network, do the following:
This ensures that no data is blocked by Endpoint Central when a firewall is enabled in the computer where the Endpoint Central server is installed.
The reason why the vulnerability database does not get updated could be because the proxy server is blocking the data. Ensure that you do the following:
The reason why patch installation fails while downloading patches could be because the authentication provided in the proxy settings do not have necessary privileges to download .exe files.
Patch installation could fail with the error 'Fatal Error during Installation' because of patch-specific errors. Check the %windows%\KB******.log for possible reasons. If problem persists, contact support with the following logs: