Endpoint Central Server Not Accessible from ServiceDesk Plus

Problem

You cannot access the Endpoint Central server as the server is not running.

Cause

One of the following causes could be the reason why Endpoint Central is not running:

• Lack of connectivity to the Endpoint Central server because it has been:
  • Stopped
  • Configured with a new IP address
  • Migrated to another server
• Lack of network connectivity between the ServiceDesk Plus server and the Endpoint Central server
• Blocked by the firewall in the Endpoint Central server

Resolution

You are required to identify the reason why you cannot connect to the Endpoint Central server and follow the relevant resolution from the list given below:

Starting the Endpoint Central server

Start the Endpoint Central server service. Follow the steps given below:

1. Click start
2. Point to Programs>ManageEngine Endpoint Central
3. Click Start Endpoint Central

You have started the Endpoint Central server. You can also refresh the Endpoint Central server settings page in ServiceDesk Plus.

Checking the details of the Endpoint Central server

Ensure that the following details of the Endpoint Central server have been specified correctly in the ServiceDesk Plus server:

• Name or IP address of the server
• Communication port numbers
• Communication protocol

The ServiceDesk Plus server uses this information to connect to the Endpoint Central server. If you change any of the details mentioned above, make the change in the Endpoint Central server settings section in the Web console of the the ServiceDesk Plus server.

If the Endpoint Central server has been moved to a new computer, update the name and IP address of the new computer in the Endpoint Central server settings section in the ServiceDesk Plus console.

Lack of connectivity between servers

Check the network settings to ensure that there is connectivity between the Endpoint Central server and the ServiceDesk Plus server. You should be able to ping the Endpoint Central server from the ServiceDesk Plus server.

Adding port numbers to the list of exceptions in the firewall

Add the port that is being used by the Endpoint Central server to the exceptions list of the firewall that the Endpoint Central server is using.

Applies to: ServiceDesk Plus, ServiceDesk Plus-Endpoint Central Integration, Endpoint Central server

Keywords: Endpoint Central server, Inaccessibility issues, Migration, Connectivity