Sending Survey

If the survey is enabled in the survey settings, then a technician or the ServiceDesk Plus - MSP administrator can manually send a survey to the requesters once the survey is closed.

To send the survey

Log in to ServiceDesk Plus - MSP application using your user name and password or that of the ServiceDesk Plus - MSP administrator.
Click the Requests tab.
In the Request list view, select the filter Closed Requests or My Closed Requests.
Click the request Title for which you wish to send the survey.
Click Send Survey for this Request link available under the Actions menu. A success message that the survey has been sent for the request is displayed and the survey will be sent to the requester who created the request as a mail with a URL which opens the survey.

note

Note: The following conditions need to be true for the Send Survey for this Request link to be visible:

Either a technician or administrator should have logged in.
The request must be closed.
The User Survey must be enable in the Survey Settings.