Solutions list view

• All Solutions

All the solutions excluding expired solution can be viewed in this category.

• Approved Solutions

Approved solutions are listed in this category.

• Approval Pending Solutions

Solutions which are sent for approval are listed in this category.

• Unapproved Solutions

Solutions which are not approved and have to be sent for approval are listed in this category.

• Rejected Solutions

Rejected solutions are listed in this category.

• Due for Review in Next 30 Days

Solutions approaching the review date in the next 30 days are listed in this category.

• Review Overdue

Solutions that have crossed the review date are listed in this category.

• Solutions Without Review Date

Solutions without the review date are listed in this category.

• Expiring in Next 15 Days

Solutions approaching the expiry date in the next 15 days are listed in this category.

• Solutions Without Expiry Date

Solutions without the expiry date are listed in this category.

• Expired Solutions

Expired solutions are listed in this category.

Solutions list view page follows a color-coding scheme to list the approved, unapproved and rejected solutions with the public/private mode.

  - Rejected solutions 

  - Unapproved solutions

 - Approved solutions

  - Solutions that are public (available for technicians and requesters/selected user groups)

 - Solutions that are private (available only for technicians)

Actions

This option allows you to perform quick actions from the solutions list view page. Click Actions to perform the below-listed actions.

• Approve Solutions

• Reject Solutions

• Delete

Import Solution

You can import knowledge base articles in the form of XLS file into the application.

Click Actions > Import Solution.
 

Solution Settings

Solution settings allow you to manage solutions.

Enable Rating - Allow users to rate solutions.

Enable Comments - Allow technicians and users to comment on solutions.

Solution Expiration - When a solution has reached the review date, you can review and move the solution to any of the following status: Move to unapproved, Mark as expired, or Leave the solution unchanged.