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Technician / nodes

(Multilingual)

Note:

  • Nodes are only applicable to the Professional and Enterprise editions.
  • 2 techs and 250 nodes

  • 5 techs and 500 nodes

  • 10 techs and 500 nodes

  • 20 techs and 500 nodes

    (1000 nodes for enterprise edition)

  • 50 techs and 1,000 nodes

    (2000 nodes for enterprise edition)

  • 100 techs and 1000 nodes

    (2000 nodes for enterprise edition)

  • 200 techs and 1000 nodes

    (3000 nodes for enterprise edition)

Standard

Service desk for MSPs
Starts at

$21

/tech/month
  • 2 techs and 250 nodes

  • $495
  • 5 techs and 500 nodes

  • $995
  • 10 techs and 500 nodes

  • $1,845
  • 20 techs and 500 nodes

    (1000 nodes for enterprise edition)

  • $3,795
  • 50 techs and 1,000 nodes

    (2000 nodes for enterprise edition)

  • $7,495
  • 100 techs and 1000 nodes

    (2000 nodes for enterprise edition)

  • $13,145
  • 200 techs and 1000 nodes

    (3000 nodes for enterprise edition)

  • $23,445

Professional

Service desk with ITAM capabilities
Starts at

$34

/tech/month
  • 2 techs and 250 nodes

  • $795
  • 5 techs and 500 nodes

  • $1,845
  • 10 techs and 500 nodes

  • $3,545
  • 20 techs and 500 nodes

    (1000 nodes for enterprise edition)

  • $7,145
  • 50 techs and 1,000 nodes

    (2000 nodes for enterprise edition)

  • $16,745
  • 100 techs and 1000 nodes

    (2000 nodes for enterprise edition)

  • $29,945
  • 200 techs and 1000 nodes

    (3000 nodes for enterprise edition)

  • $51,395

Enterprise

Unified PSA-ITSM platform
Starts at

$79

/tech/month
  • 2 techs and 250 nodes

  • $1,895
  • 5 techs and 500 nodes

  • $4,695
  • 10 techs and 500 nodes

  • $9,345
  • 20 techs and 500 nodes

    (1000 nodes for enterprise edition)

  • $16,845
  • 50 techs and 1,000 nodes

    (2000 nodes for enterprise edition)

  • $33,595
  • 100 techs and 1000 nodes

    (2000 nodes for enterprise edition)

  • $46,795
  • 200 techs and 1000 nodes

    (3000 nodes for enterprise edition)

  • $71,745
PSA pricing for single-team

For single teams

?Let each team run their own, isolated ServiceDesk Plus MSP instances

The pricing model above applies

PSA pricing for multiple-team MSP instances

For multiple teams

?Leverage ServiceDesk Plus MSP's enterprise service management capabilities to run multiple instances

The same pricing model as above applies to the cloud version of ServiceDesk Plus MSP with the following conditions:

For each instance of ServiceDesk Plus MSP, you can choose different license editions: Standard, Professional, or Enterprise.

Available add-ons

Add-ons

(Annual subscription | English only)

  • Service catalog
  • Project management
  • Problem management
  • Change and release management
  • CMDB
  • Remote control

Standard

Service desk for MSPs
  • Service catalog
  • $1,595/year
  • Project management
  • $1,595/year
  • Problem management
  • $1,595/year
  • Change and release management
  • $3,195/year
  • CMDB
  • NA
  • Live chat
  • Remote control
  • NA
  • Annual maintenance service (AMS)

    (Optional and applicable only for the free edition, up to 5 technicians)

Professional

Service desk with ITAM capabilities
  • Service catalog
  • $1,595/year
  • Project management
  • $1,595/year
  • Problem management
  • $1,595/year
  • Change and release management
  • $3,195/year
  • CMDB
  • $1,595/year
  • Live chat
  • Remote control
  • $315/ cct session/year
  • Annual maintenance service (AMS)

    (Optional and applicable only for the free edition, up to 5 technicians)

Enterprise

Unified PSA-ITSM platform
  • Service catalog
  • NA
  • Project management
  • NA
  • Problem management
  • NA
  • Change and release management
  • NA
  • CMDB
  • NA
  • Live chat
  • Remote control
  • $315/cct session/year
  • Annual maintenance service (AMS)

    (Optional and applicable only for the free edition, up to 5 technicians)

msp-faq-img

Questions before signing up?

What kind of payment methods do you accept?

We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact servicedeskplusmsp-cloud-support@manageengine.com. You can also purchase a subscription for the cloud version of ServiceDesk Plus MSP through a local ManageEngine partner in your region.

Please click here for the complete list of partners.

How does pricing work?

You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of nodes managed.

Who should I contact for sales-related questions?

If you have questions on pricing, please write to sales@manageengine.com.

Do you store customers' credit card information?

We do not store your credit card details. See our privacy policy.

Can I upgrade or downgrade at any time?

Yea. You can upgrade, downgrade, or cancel at any time.

How much does technical support cost?

We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email us at: servicedeskplusmsp-cloud-support@manageengine.com

Where can I view your terms of service and privacy policy?

You can view the details at terms of service and privacy policy

Can I purchase more than 10,000 nodes?

Yes, you can purchase additional asset nodes beyond 10,000 if needed. Please contact our team at sales@manageengine.com to purchase additional nodes.

 

FAQs related toEnterprise ServiceManagement

General
Trial
Purchase
Billing
  • Right now I have separate licenses for the cloud version of ServiceDesk Plus MSP in different departments. How is this different from the service desk instances in ServiceDesk Plus MSP's ESM feature?

    Unlike multiple ServiceDesk Plus MSP licenses, with ServiceDesk Plus MSP's ESM feature you get a unified view of all your service desks in one centralized portal.

  • How do I add new service desk instances?

    Click the hamburger icon in the top-left corner of ServiceDesk Plus MSP, then click ESM Directory > Service Desk Instances to add new service desk instances or view existing ones.

  • How many service desk instances can I run simultaneously?

    You can run up to 15 service desk instances at a time.

  • How many customers does ServiceDesk Plus MSP support in a single license?

    A single license of ServiceDesk Plus MSP supports up to 150 accounts. If you require more than 150 accounts, please contact our team at sales@manageengine.com.