Features |
Standard EditionIT help desk software |
Professional Editionhelp desk + asset |
Enterprise Editionhelp desk + change + asset + project |
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Help Desk |
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Service Catalog |
Add-on | Add-on | |
Automatic Ticket Dispatch |
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Problem Management
|
Add-on | Add-on | |
Change Management
|
Add-on | Add-on | |
Custom Module |
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API Integration |
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Automated Billing |
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Flexible Billing Module |
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Live Chat |
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QuickBooks Integration |
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Project Management |
Add-on | Add-on | |
CMDB |
Add-on | ||
Account Based Color Themes |
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Asset Depreciation Assessment |
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Automatic Email to Ticket Conversion |
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Active Directory Integration |
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LDAP Integration |
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Import from CSV Files |
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User Survey |
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Complete History of Request |
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Multi Site Support |
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Scheduler |
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Remote Desktop Sharing - Across Networks (Through Internet - 1 concurrent session for free)
Refer here for details
|
Add-on | Add-on | Add-on |
Remote Desktop Sharing - Within Network (Without Internet)
Refer here for details
|
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Computer Telephony Integration |
Add-on | Add-on | |
IT Help Desk Reports
|
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Automatic Dispatch |
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SLA Management |
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Priority Matrix |
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Load Balancing |
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Automatic Case Routing |
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Auto Device Discovery |
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Notify Technicians |
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Holidays / Operational Hours |
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Knowledge Base |
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Self Service Portal |
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Asset Management |
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Purchase Management |
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Contracts |
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Custom Request Form Templates |
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Flash Reports |
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Fail Over Service |
Add-on | Add-on | Add-on |
Mobile Client
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Database Support
|
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Free Up to | 5 technicians | NA | NA |
Paid Version (starts at) |
US$ 1,445 Annually (10 technicians)
|
US$ 1,445 Annually (2 technicians and 250 nodes)
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(2 technicians and 250 nodes)
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Please contact sales@manageengine.com to get your quote.
Find the perfect fit for your help desk