Security advisory

Privilege escalation vulnerability in query reports

CVE ID : CVE-2022-40772

Product Name	Severity	Affected Version(s)	Fixed Version(s)	Fixed On
ServiceDesk Plus	Medium	14000 and below	14001	Oct. 14, 2022
ServiceDesk Plus MSP	Medium	10608 and below	10609	Sept. 26, 2022
SupportCenter Plus	Medium	11024 and below	11025	Oct. 13, 2022
AssetExplorer	Medium	6980 and below	6981	Oct. 13, 2022

Details

This vulnerability allows an adversary to access restricted data in the Postgres database setup by using a specific PostgreSQL function in the query, which enables bypassing the validation mechanism.

Impact

Users who have access to query reports can access restricted data.

Steps to upgrade

1. Download the latest upgrade pack from the following links for the respective products:
   • ServiceDesk Plus - https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
   • ServiceDesk Plus MSP - https://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html
   • SupportCenter Plus - https://www.manageengine.com/products/support-center/service-packs.html
   • AssetExplorer - https://www.manageengine.com/products/asset-explorer/service-packs.html
2. Apply the latest build to your existing product installation as per the upgrade pack instructions provided in the above links.

Acknowledgements

This vulnerability was reported by Piotr Bazydlo (@chudypb) of Trend Micro's Zero Day Initiative.

If you have any questions or concerns, please contact product support for further details at the below-mentioned email addresses.

ServiceDesk Plus: support@servicedeskplus.com

ServiceDesk Plus MSP: support@servicedeskplusmsp.com

SupportCenter Plus: support@supportcenterplus.com

AssetExplorer: assetexplorer-support@manageengine.com