iSelect, a prominent comparison website in Australia, sought an affordable and comprehensive ITSM solution. After thorough evaluation of various options such as Jira, ZenDesk, and Freshdesk, iSelect ultimately opted for ServiceDesk Plus Cloud. The transition to ServiceDesk Plus Cloud was smooth, and it being available as a SaaS model offered a viable alternative to their previous reliance on on-premises infrastructure management. The user-friendly interface of ServiceDesk Plus Cloud facilitated effortless configuration and daily use tailored to iSelect's specific requirements. Furthermore, the platform's built-in automations significantly reduced manual tasks and streamlined workflows. Senthu Selvanesan, technology operations lead at iSelect, shares his insights on ServiceDesk Plus Cloud.
"We were looking for a solution that was affordable and still ticked all the boxes in relation to our requirements. ServiceDesk Plus Cloud was the stand out by far in my opinion. The experience has been amazing; the support we received from proof of concept to go live has been exceptional. There was a lot of customization needed to achieve our ideal state, and ServiceDesk Plus Cloud delivered what we needed.
"No longer do we have to depend on an [on-premises] version. Great dashboard, GUI, and it was very easy to configure and use. The out-of-the-box automations were particularly easy to set up and use. Countless man-hours [were saved], hard to put a price on this.
"The ServiceDesk Plus Cloud sales and support team has been exceptional to work with. Their in-depth knowledge of the product and its capabilities allowed them to promptly address any issues or queries we had. Thanks to ServiceDesk Plus Cloud, our IT team and the entire business have been able to carry out our daily activities more efficiently. I highly recommend ServiceDesk Plus Cloud to anyone seeking an alternative ITSM solution."
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I highly recommend ServiceDesk Plus Cloud to anyone seeking an alternative ITSM solution.
Senthu Selvanesan, technology operations lead