Extend ITSM best practices and spin up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.
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Leverage the graphical workflow builder to create IT service and business process automations with end-to-end customization. Construct workflows for business processes such as user onboarding, travel requests, and multi-department NOCs.
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Off-load low-level tickets to our conversational virtual support agent, Zia. She can analyze the context and provide recommendations, answer FAQs, update records, and interact with third-party apps to speed up the service response process.
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Enjoy unrestricted customization and automation with the built-in, low-code IDE to execute a variety of custom actions throughout the entire life cycle of service delivery.
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Establish ServiceDesk Plus as the hub for the functional areas of IT, and handle high maturity operations such as experience management, performance analysis, event management, and delivery automation from your service desk.
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ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.
ServiceDesk Plus is PinkVERIFY™ Certified for five ITSM practices.
ServiceDesk Plus offers on-premises,
public cloud, and SaaS deployment options.
Forrester's Total Economic Impact™ study finds that enterprises migrating to ServiceDesk Plus can achieve these gains over a three-year period.
ManageEngine named a Strong Performer in The Forrester Wave ™: Enterprise Service Management, Q4 2023.
"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your
back-office staff."
Read our implementation success stories where our product experts get the ITSM platform up and running on a global scale with the least disruption to daily business.
Read now →Zoho Corporation is certified with ISO 27001 (Information Security Management System), ISO 27017 (Security Controls for Cloud Services), and ISO 27018 (Protection of Personally Identifiable Information) and compliant with SOC 2
Type II (Security, Confidentiality, Processing Integrity,
Availability and Privacy).
The data of our SaaS applications users resides in our data centers, which are also compliant with SOC 1 Type II and SOC 2 Type II as well as certified with ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System).
Both the cloud and on-premises version of ServiceDesk Plus is HIPAA compliant as a Business Associate. Zoho, the parent company of ManageEngine, serves the clients who are in compliance with Health Insurance Portability and Accountability Act (‘HIPAA’). The responsibility of Zoho is ‘Business Associate’ as defined in the HIPAA.
ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.
An enterprise help desk or enterprise service desk refers to the support teams in large organizations whose goal is to assist their employees with any requests or issues. These can be both IT-related or non-IT-related, such as assistance from the HR or the Finance teams.
Enterprise help desk or service desk software is a service management platform that's built to cater to the requirements and the scale of global organizations. Typically, an enterprise-grade help desk or service desk would support the industry best practices for service management, automate processes through powerful workflows, and increase efficiency through AI-powered capabilities.
With the scale of operations in large organizations, establishing an enterprise help desk ticketing system improves efficiency in assisting the employees with their service requests or issues. The help desk ticketing system helps the enterprise service functions in designing, automating, tracking, managing, and delivering service initiatives.
ServiceDesk Plus is a unified IT and business service management platform. Therefore, it can serve as the single platform to help manage and deliver services from both IT and non-IT departments. Apart from out-of-the-box industry best practices, ServiceDesk Plus can automate enterprise-wide processes through powerful workflows, bring efficiency through AI-powered features, and serve as a versatile platform that can be customized to accommodate unique requirements of a dynamic business.