IT ticketing system software for everything IT.

Automate. Customize. Prioritize. Our ticketing software helps you accomplish everything you need to do to resolve the day-to-day IT tickets faster than ever.

With ServiceDesk Plus, transform the way your ticketing system works to enhance your ticket resolution experience.

+ years

of experience
+

satisfied customers
Deployed in

countries

Key ticketing capabilities of ServiceDesk Plus:

- FULL STACK ITSM
  
  Ensure high availability of your services
  
  Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite.
- SELF-SERVICE
  
  Increase help desk adoption rates
  
  Make your help desk accessible across multiple channels and devices.
- AUTOMATION
  
  Boost your help desk team's productivity
  
  Relieve your help desk team of repetitive processes by automating them.
- CUSTOMIZATIONS
  
  Build the help desk that your business demands
  
  Align your help desk with your organization's goals.

- ASSET MANAGEMENT
  
  Optimize asset utilization to ensureimum ROI
  
  Centrally manage all your IT and non-IT assets right from your help desk software.
- NATIVE IT INTEGRATIONS
  
  Control and manage all things IT through 360° ITSM
  
  Extend the scope of your help desk software with contextual integrations.
- BUSINESS INTEGRATIONS
  
  Complement your existing business processes
  
  Streamline help desk management processes with business app integrations.
- REPORTS AND DASHBOARDS
  
  Monitor the health of your help desk
  
  Gain quick insights on your help desk processes with the built-in reporting module.

Essential ITSM features available in this ticketing software:

Incident management

Reduce service disruptions, meet your SLAs, improve technicians' productivity, and manage the entire life cycle of a ticket.

Problem management

Analyze the root cause of problems and reduce recurring incidents.

Change management

Plan, analyze, and implement IT changes with visual workflows.

Asset management

Gain complete visibility into your assets, improve asset utilization, and manage software licenses with expiration notifications.

Service catalog

Showcase all the business and technology-related services offered by your organization.

IT Project management

Plan, organize, and assign tasks effectively for all projects, and associate projects with changes and problems to enhance your IT service delivery.

Awards & Recognitions

To top it off, ServiceDesk Plus also offers:

Enterprise Service Management (ESM):

Expand service management to other business processes with an enterprise service desk.
Zia (Zoho Intelligent Assistant)

Leverage the latest technology with AI-based automations courtesy of Zoho's intelligent assistant.
Visual Workflows

Standardize service delivery with visual process workflows.
Native Integrations with O365 Apps

Take advantage of the industry-first help desk add-in for Outlook, as well as integrations with Microsoft Teams and the Office 365 Calendar.
Advanced Analytics

Discover the meaning of your service desk data to make better business decisions.