IT Change Management

Implement Changes With Minimal Impact and Risks

Plan IT changes effectively using the calendar view

Get Better at Managing IT Changes Without Missing a Step

Configure change types, roles, statuses, and templates to manage your change cycle easily.
Log changes from incidents and problems and track them at every step of the cycle.
Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.
Assign, measure, and analyze change metrics to continually improve your change management process.

Customize Change Workflow process, Do IT Your Way

Handle standard, emergency, and critical changes separately with unique and customizable workflows using ServiceDesk Plus.
Break down changes into eight custom stages, and assign these stages their own statuses.
Build change workflows with actions like approvals, notifications, and field updates on a drag-and-drop-canvas.
Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.

Design a multi-stage change workflow and methodically handle your IT changes

Formulate impact details as well as rollout and backout plans to minimize your change risk.

Make Informed Decisions on Changes, Minimize Business Risks

Make informed decisions to reduce unauthorized, failed, and emergency changes.
Assess, prioritize, and schedule changes with inputs from the CAB.
Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
Publish announcements from within the change to communicate any planned downtime to end users.

Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages

Create impact, roll out, and back out plans and implementation checklists.
Refer to the change management module's schedule calendar to resolve any conflicts.
Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
Carry out a post implementation review to ensure that there are no further glitches.

Track every task virtually during change implementation.

The change calendar feature helps me see collisions and to take steps needed to improve the change management process. It's now easy to know all the information about a change.

Gregory Booth, associate director of IT services, Michigan Technological University

Implement Changes With Minimal Impact and Risks

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