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Applying mail server's certificate in ServiceDesk Plus
- To establish a secure connection between and email servers configured with a self-signed certificate, follow these steps:
- Download the files from the link provided in the comments section.
- Extract the files to the ServiceDesk Plus directory.
- The files will now be in the following location: gencert.bat under [your drive]: ManageEngine\ServiceDesk directory.
- Cert.jar should be under [your drive]:ManageEngine\ServiceDesk\lib directory.
- Click the "Windows icon" and select Command Prompt (Run as administrator).
- Go to ServiceDesk and run gencert.bat [Mail server IP]:[Mail protocol port]. Type "1" when you are prompted with an exception PKIX.
- Move the 'jssecacerts' file created to the location [your drive]: ManageEngine\Servicedesk\jre\lib\security folder.
- Start the ManageEngine ServiceDesk Plus service from the Services console(services.msc)
- Save the incoming mail server settings (under Admin --> Mail Server Settings) and click "Start Fetching".
- If the mails are not fetched, generate the support file and mail it to support@servicedeskplus.com.
- To create the support file, go to Support or Community --> Support File.
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