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Keep track of your requests with Time Elapsed Analysis in ServiceDesk Plus

• Time-elapsed analysis provides information on how long any request was handled by a technician and remained in a group or status.
• Select any request from the request list view.
• There may be different updates for a request.
• Click the "clock icon" next to the History tab in the Request details page.
• For complete details on the technician, group or status, hover over the corresponding bar.