How to restore your data in ServiceDesk Plus (for Windows)

Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
Click the "Windows icon" and select Command Prompt (Admin).
Go to Bin directory and run restoreData.bat
In the backup folder, click the backup file and select part1.data to restore. The rest of the data will be restored automatically.
Select "Yes" to restore data in the production build. Select "No" to restore data in the test build.
A pop-up confirming the data restore will be displayed.
You can now start the ManageEngine ServiceDesk Plus service from the Services console(services.msc).