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ITIL Configuration Management Database (CMDB)

Maintain a centralized repository for all your Configuration Items

Maintain a repository of all IT assets and services

Gain in-depth visibility of your IT infrastructure, improve system reliability

Organize all your business critical configuration items in one place and give your technicians in-depth visibility of all accumulated IT assets and services.
Understand how your business entities are webbed with one another using simplified relationship maps.
Quickly fetch CIs into the application using .CSV files and import relationship maps using CMDB APIs.

Know the connection, define Configuration Items(CIs) and map relationships

Define new CIs and organize them under specific categories for easy reference.
Use predefined CI relationships or add custom CI relationship types based on your requirement.
Configure direct and inverse relationships between CIs. These relationships are the fundamental connectors that would relate two or more CIs when building a CMDB.
Draw CI relationship maps using a simplified drag and drop interface.

Map your IT environment to assist decision making during incidents, problems and changes.

Configuration management database (CMDB full form in ITSM) comparison

Get comprehensive information on all CIs with integrated ITSM processes

Support other ITSM processes, speed up resolution

Refer the CMDB to understand the cascading impact of incidents during incident analysis.
Trace the root cause of incidents to minimize their recurrence.
Understand how planned changes can impact your IT environment to implement risk free changes.
Ensure that your IT assets are audit-ready.

It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB.

Gregory Booth, associate director of IT services, Michigan Technological University

Maintain a centralized repository for all your Configuration Items

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ITIL Configuration Management Database (CMDB)

Gain in-depth visibility of your IT infrastructure, improve system reliability

Know the connection, define Configuration Items(CIs) and map relationships

Support other ITSM processes, speed up resolution

Maintain a centralized repository for all your Configuration Items

Features

Free guides

Next steps

Other products

See ServiceDesk Plus in action

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

ITIL Configuration Management Database (CMDB)

Gain in-depth visibility of your IT infrastructure, improve system reliability

Know the connection, define Configuration Items(CIs) and map relationships

Support other ITSM processes, speed up resolution

Maintain a centralized repository for all your Configuration Items

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure