Design and deliver services faster with the best-in-class service request management software

69% of service desk professionals have automated elements of their service request management*

With ServiceDesk Plus, transform the way your ticketing system works to enhance your ticket resolution experience.

An easy-to-adopt self-service portal to offset your workload

So you can focus on bigger problems around you
Automations that can be tailored to fit seamlessly in your IT environment

Providing more value to your business.
Precise metrics and custom reports

Helping you manage user expectations.

Simplify request creation for your users and keep them informed about the status of their tickets

Create a directory of available services to complement your self-service portal

Provide support anytime, anywhere using our Android and iOS apps

Build custom automations for your service requests that align with your business operations

Standardize the user experience by visually designing the life cycle of service request tickets

Gain valuable insights by creating reports and dashboards with a simple drag-and-drop interface

Live chat

Facilitate real-time interactions between users and technicians to promote self-service.
Knowledge base

Archive the solutions of low-level requests so users can resolve their requests themselves.
SLAs

Configure service-level agreements to set user expectations for service requests.
Email to ticket

Log requests directly from email, and route them to the right technicians.
Smart notifications

Send custom notifications to users and technicians at each step of the ticket journey.