Here's how the ServiceDesk Plus upgrade has revolutionized the way IT support works at Manhattan. Setting up separate sites allows great flexibility within the tool. Business rules help them keep out the drivel and make sure that only the relevant or priority tickets get attention. Categorization of incidents helped speed up ticket resolution; and in under a month, there was increased productivity across all three sites of Manhattan. James and his team love how efficient their support process has become. Download and read more.
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