Hi there,

We hope you're staying safe and healthy.

The 2020 Gartner Magic Quadrant for IT Service Management Tools is out, and ManageEngine has been included in this year's report. This recognition is based on ManageEngine’s flagship IT service management (ITSM) software, ServiceDesk Plus.

Released annually, the Gartner Magic Quadrant for IT Service Management Tools profiles vendors in the enterprise ITSM tool market to help infrastructure and operations (I&O) leaders align their tools with their current and future IT roadmaps. Read the full report here.

Next up, the Masterclass: Advanced series is in full swing with more sessions coming your way. You can check out the masterclass schedule, and catch up on previous sessions here. Share the masterclass with your peers, and learn how to get the most out of your service desk.

Ever wondered what a CMDB does? We've got a short video explaining the CMDB and how the CMDB in ServiceDesk Plus can help organizations manage their IT infrastructure better. Check out the video.

Finally, our e-book, A Comprehensive Guide to Data Democratization, explores how to enable data-driven decision-making, and tame the explosion of business data by creating a framework of data democratization. Download the e-book, and share it with your peers.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Stay safe!

Until next time,
Jendra John
The ServiceDesk Plus team