Hello there,

Hope you're well. We've had a busy month at ServiceDesk Plus, and here's a roundup of our top updates:

According to the recent Total Economic Impact^TM study carried out by Forrester Consulting, enterprises that invest in ServiceDesk Plus can enjoy benefits up to a net present value of $2.08 million with a payback period of less than six months and a three-year ROI of up to 352%. Access the full report here.

Here's an encouraging story about how CGC Egypt, an important credit institution, transformed its ITSM and improved service delivery across departments. It moved from an in-house ticket management system that was quite limiting to ServiceDesk Plus and made the leap to digitally transform its ITSM efforts.

IT teams around the world have been moving to hybrid or remote work models over the past couple years. Please spare a few minutes to take our survey analyzing the state of ITSM two years into the pandemic. We'll share our findings with you soon.

ITSM is not an easy task to master. With intense pressure to constantly deliver more, better, and faster solutions, it's easy to make mistakes that hamper efficiency. While the occasional human error is understandable, it's important to learn to avoid them. Check out this e-book on the top six mistakes service technicians usually make and effective guidelines to prevent them by using analytics.

Those are all the updates we have for November. Please do stay connected with us on: .

Until next time,
LeAnn Gordon
The ServiceDesk Plus team