Newsletter | May 2024

 
Zoho ManageEngine ServiceDesk Plus-IT service desk software
 
 

Hey there,

The ServiceDesk Plus team had a great month, and we're excited to share what we've been working on. From learning how to build an audit-ready IT asset environment to enhancing service delivery experiences with powerful Workflows, this edition is packed with some exciting resources.

 

Let's dive right in!

Revamp your core ITSM practices with
powerful Workflows
 

ServiceDesk Plus' workflow automation and orchestration capabilities just got a lot more powerful. In addition to the preexisting Workflows for changes and releases, we are excited to extend its capabilities to incidents, service requests, problems,

and assets. This means you can now play around with a plethora of automation possibilities, all of which can be built on a single, visual drag-and-drop canvas! Learn more.

Introducing the PAM360 extension for
ServiceDesk Plus Cloud

PAM360, ManageEngine's enterprise privileged access management solution, now integrates with ServiceDesk Plus Cloud, helping technicians streamline privileged access management within their ITSM workflows. With this extension,

you can initiate privileged access sessions on target endpoints from your service desk console in just a click and benefit from granular control, faster incident resolution, and a better security posture. Download the extension.

Learn how to build an audit-ready IT asset environment with our latest e-book
 

When it comes to gearing up for an audit that is set to assess your ITAM practices, there's no denying the initial hurdle—meticulously managing every device and peripheral, installed software, and their licenses. The good news is that there are effective strategies

that can help you transform your asset management from a daunting chore to an efficient exercise. In our latest e-book we've condensed these strategies into four key areas that you need to focus on to build your own audit-ready ITAM plan. Get your free copy.

Modernize service experiences with generative AI
 

Accelerating IT productivity while navigating workforce expectations is a crucial challenge for today's enterprises. From resolving incidents to managing assets and updating knowledge bases, there are multiple ways in which generative AI can help IT teams

enhance service experiences. Explore how you can tap into the transformational capabilities of generative AI and reshape your ITSM practices. Read the article.

Explore the roles, responsibilities, and skills of a good problem manager
 

If persistent tech issues are forcing you to relive outages, you might want to look into how the skills of a problem manager can come to the rescue. By combining the right information, tools, and people, problem managers can leverage the skillsets needed to help keep these

incidents at bay. Read this article to dive into everything you need to know about what the role of a problem manager would entail. Read now.

That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.

Meanwhile, stay in touch with us on

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Until next time!

The ServiceDesk Plus team

 
 

Contact: support@servicedeskplus.com

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