Reports management

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Reports Module

1. Where can I find the Frequently Asked Query Reports in the application?
2. Is the database schema of ServiceDesk Plus available?
3. One of our technicians has left the company and the reports schedule by him is still being triggered. How do I go about deleting this report? Also, I would want to check the other reports scheduled by the technician.

1. Where can I find the Frequently Asked Query Reports in the application?

   Go to the Reports tab -> Frequently Asked Reports. [ Screenshot ] Or, go to Reports tab -> New Query Report -> Frequently Asked Reports.
   We have posted all the query reports requested by our customers in our forums. You could find the links to these from within the product.
   Click Reports -> Query Reports -> Under Search Query reports drop down you will find the frequently asked query reports categorized by modules.
   [ Screenshot ]
   
   
   
   

2. Is the database schema of ServiceDesk Plus available?

   The database schema is accessible from within the ServiceDesk Plus application.
   Go to Reports -> New Query report -> Select the module you want to report on, from the Table Schema drop down list and press the Get button which will give you the Schema. [ Screenshot ]
   
   
   

3. One of our technicians has left the company and the reports schedule by him is still being triggered. How do I go about deleting this report? Also, I would want to check the other reports scheduled by the technician.

   When a technician is deleted or his login removed from ServiceDesk Plus, then the ownership of his ‘Scheduled Reports’ would be moved to the technician who performed the delete technician/remove login operation.
   
   
   

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