Explore the latest features and enhancements in ServiceDesk Plus released in the past six months.
In this episode, we will walk you through:
- Auto Upgrade
- Chat Channels
- Zia predication role
- Asset booking
- Two factor authentication for ESM
- Custom modules: Sub form and sub entity
- Insert video and associate solutions in reply
- Change governor
- Project settings enhancements
- Reports: First response violated technician and group
By the end of this session, attendees would be able to enable automatic updates for ServiceDesk Plus, incorporate videos into solutions for easier incident resolution, and apply the latest enhancements to enhance service delivery.
Frequently Asked Questions
Currently, there is no option to combine the chat function within ServiceDesk Plus with Zoom directly. However, ServiceDesk Plus does provide the ability to integrate with Zoom through its API.
No, the chat channel feature is not a paid add-on. In ServiceDesk Plus, the chat channel feature is available in all editions out of the box.
As of now, the Auto Update feature in ServiceDesk Plus only supports the automatic updating of security patches. The application will automatically download and apply updates that address security vulnerabilities and enhance protection. The auto update does not automatically update the entire software to new versions or releases.
Currently, there is no option to implement workflows for custom modules. However, there are other options available for customizing and automating processes within custom modules:
1. Sub form: You can use sub forms to create additional forms that are linked to the main form. This allows for capturing and organizing related data in a structured way.
2. Sub entity: Sub entities can be used to define related entities within a custom module. This helps in managing complex data relationships and ensures that all related information is properly connected.
3. Automation processes:
- Custom triggers: These allow you to define actions that should be automatically executed based on certain conditions or events within the custom module. For example, you could set up a trigger to send an email notification when a particular field is updated.
- Business rules: Business rules enable you to automate various actions and enforce policies within the custom module. You can set conditions under which specific actions should be performed, such as updating a field value or assigning a task to a specific user.
No, the two-factor authentication feature is available across all editions by default free of cost.
A change governor cannot update the schedule of completed stages. This ensures that historical records of the change process remain accurate and unaltered. The change governor can only update the schedule in the submission stage.
No, the asset reservation details are not shown in the calendar. However, requesters can still keep track of their reserved assets by accessing the My Assets widget in their self-service portal.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.