Scope of Management functionalities

Most computer networks are based on either Windows Active Directory or Workgroups. System administrators can configure the actions to be performed by Remote Access Plus when a computer is added or removed from the Active Directory. This is possible by configuring the SoM Policy. From there on, onboarding these computers onto Remote Access Plus is just a click away!

This document aids in providing all that you need to know to configure Scope of Management in Remote Access Plus. 

• Discovering domains/workgroups
• Adding AD Domains
• Adding Workgroups
• Modify domain credentials
• Configure SoM Policy
• Troubleshooting

Discovering Domains / Workgroups

To view the discovered domains/ workgroups or to initiate the discovery, select Agent tab -> Scope of Management -> Domain. This will list all the domains belonging in Remote Access Plus. Click on Discover Domains button.

Adding Domains

AD Domains are usually automatically detected but for some reason if you have to add a domain manually:

1. Navigate to Agent -> Scope of Management -> Domain -> Add Domain

If you have problems in adding the domains, refer to our online knowledge base for possible reasons and solutions.

Adding Workgroups

Follow these steps to add a workgroup:

1. Navigate to Agent tab -> Scope of Management -> Domain -> Add Domain

If you have problems in adding the workgroups, refer to our online knowledge base for possible reasons and solutions.

Computers in Novell eDirectory based network are managed as Workgroups in Remote Access Plus.

Changing the Domain or Workgroup Credentials

Remote Access Plus requires user credentials to perform tasks such as AD sync and remote agent installation. The credential provided when adding a domain/workgroup is used for this purpose. When the username/password provided while adding the domain/workgroup has changed later due to password expiry or other reasons, you need to update the correct credentials from Agent -> Scope of Management -> Domain -> to avoid getting "Access Denied" errors while performing any remote operations.

To update the credentials, choose to Modify against the corresponding domain/workgroup under Actions column. Edit the credentials and click Update Domain Details.

SoM Policy - How to add/remove computers from Remote Access Plus

IT administrators can automate the provisioning and de-provisioning of computers on Remote Access Plus by configuring SoM policy. You will find all the computers that exist in the Active Directory domain but are not managed in Remote Access Plus. This helps you to quickly add or remove computers for management.

The active directory synchronization will happen at a specified time every day. It can be configured to notify you whenever a change is detected. You may also initiate the sync option as and when required with sync-only modified data and sync all option:

• Sync Only modified data - Sync-only modified data will list only the changes that have happened after the previous Sync. So the computers which are added or removed after the last Sync will be listed here.
• Sync All -  Sync all will obtain a comprehensive list of all computers added to or removed from the Active Directory.  

To enable synchronization follow the steps below:

1. Select Agent -> Deployment -> SoM Policy tab.

To Detect and Add New Computers

1. Enable the checkbox to Detect and Add New Computers.
2. Specify the action that needs to be performed when a new computer is added to the Active Directory or Workgroup:
   • Install agent automatically and notify me.
   • notify me. 

Delete Inactive Computers

1. Enable the checkbox to Delete Inactive Computers.
2. Specify the action that needs to be performed when a new computer is removed from the Active Directory or it has been inactive for a long time:
   • Remove the computer from the SoM automatically and notify me.
   • Notify me. 
   • Take no action.
3. Specify the number of days allowed for the computers to be inactive for the action to be performed.
4. Specify the notification mail message that needs to be displayed while a computer is inactive for a long time.
5. Note: Performing this action will result in the uninstallation of agents installed on the respective computers but none of the policies/configurations(deployed by the agent) will be revoked.

Schedule Sync

1. Specify the time at which the sync should happen. The time should be specified in 24 hour format and the sync will happen at the same time everyday.

Select Target

1. Click Add Target to select the Domains/OUs that you want to sync with the SoM policy.
2. If you wish to be notified on any change, select "Enable Email Notification" and specify the "To Address", subject and message.
3. Click Save

You can choose to exclude computers for management purpose. Excluding here, refers to removing the computers, which need not be managed by Remote Access Plus. However, those computers will not be removed from your domain. You can select them, click on "Exclude Computers" button by navigating here : Web console -> SoM ->, SoM Policy -> Exclude Computers. You can view all the excluded computers, and choose to install agents anytime in the future. 
Note: This feature is available only when Agent -> SoM Policy ->AD Sync Settings -> Detect and Add New Computers > Notify me option is enabled.

Troubleshooting from SoM

You can troubleshoot agent installation for computers in which agent installation has failed. This can be done by:  

• Navigate to Remote Access Plus console-> Agent -> Scope of Management -> Summary.
• Click on Troubleshoot now under Agent Version. 

Note: To perform agent push install action, either the Domain administrator privilege or Domain admin with local administrator privilege is required and if both the privileges are denied then the Domain user account without admin access can be used. If you use the Domain user account without admin access, only AD Sync task can be performed and the agent cannot be installed from the console.