Help Document

Introduction

Getting started

Configuring SharePoint Servers

Dashboard

Explorer

Reports

Management

Monitoring

Migration

Backup

Alerts

Configuration settings

Customization settings

General settings

Contact support

Knowledge Base

Troubleshooting tips

Reset multi factor authentication for the default admin

If you have lost your authentication device or cannot retrieve the verification code required to complete authentication, you can reset the multi factor of authentication.

Note: Authentication factor reset can be done only for the default administrator account.

To reset the authentication factor:

  • Navigate to the <Installation_Dir>\bin\adsf folder. By default, the path is C:\Program Files\ManageEngine\SharePoint Manager Plus\bin\adsf.
  • Find and run the resetAdminTFAEnrollment.bat file.
  • You can now re-enroll for the multi authentication factor by logging into SharePoint Manager Plus.