Automatically handles incoming email messages according to the specified rules.
Unique incoming email IDs, sender name and sender ID can be configured for each business unit.
Create multiple templates with different values for each department; make ticket creation faster than ever.
Spam filter can be configured to filter unwanted spam mails coming into the support system.
Multiple ways of creating a ticket - phone, email, forums or twitter.
Automatic notifications when a request is raised, updated or closed, survey mechanism to verify the satisfaction level of your customers.
Build your knowledge base easily, group solutions by topics and sub-topics to facilitate easier access.
Partition a separate knowledge base for end-users, with access only to solutions they require.
Access most popular and most recent solutions quickly using preset views.
Create predefined responses for support queries and share it with other support staff.
Different variables and fields can be added for personalized responses.
Create notes in a particular ticket to provide information to other support staff; can be configured to show that to contact.
Simple "to-do" lists can be created for a particular action on a ticket.
Set customized auto-notifications for create, update and closure of a ticket to your customers/Account Managers.
Email/SMS your supportcrew or supportgroup when a new ticket is assigned.
Get notified instantly when there is an application error to avoid down time.