This page provides an overview of what is coming in the future releases of SupportCenter Plus.
Note: This is only a tentative schedule. The implementation of the feature set may vary based on our internal priorities.
If you would like to see something added into our plans, please head here.
Planning
Solutions
Additional Fields
Capture different types of information into the knowledge base by using additional fields.
Group-specific Solutions
Add solutions that are accessible only to a specific group.
Insert Solutions in Reply Template
In the reply template, add relevant solutions to the user.
Reports
Reports Should be made import ready.
Account specific billing/ revenue reports.
SLA based Reports and Columns
Integrations
Service Now Integration.
CISCO Integration.
Advanced Analytics
External widget for Analytics custom table integration.
Need to export our allowance and other details in a bill to Analytics.
DB Trigger - Option to write custom trigger criteria and script based on tables.
DB Trigger - Option to write custom trigger criteria and script based on tables.
Dashboard Enhancements
Custom script to generate data.
YoY QoQ Comparison widgets.
Activities
Track to-do items, events and meetings.
Maps
Feature Request to support Chinese based MAPS App Integration like with BAIDU MAPS and/or AMAPs.
Billing
Ability to copy account contract for other accounts.
Ability to approve time entry and approved time entries should be considered for Billing.
Ability to configure multiple contracts for products
Requests
Follow Requests.
Action Matrix
Based on ticket status and role permissions, restrict specific user actions under a ticket.
Job Sheet Enhancements
Customizable Time Entry format.
Time Entry Additional Cost Items.
Notes as template variable.
Admin
Events Schedule and manage events.
Account
Mandate some fields while create/update an Account
Account details
Print Account details.
Ability to change Account as Subaccount
To change Account as subaccount of some other account or change a subaccount to an account.
General
Authentication
Additional attributes support in SAML from IdP
E-Mail
Separate outgoing mail server for sending common notifications
Assets
Helps to track requests and contracts over speficic product instances.
LDAP
LDAP for Support reps.
Billng
Ability to associate contracts for existing Requests
Dashboard
Dashboard
Customizable Graph & Table Request widgets in Dashboard
Time Sheet
Time Sheet
Time Sheet module
UI Design
Billing
Ability to provide Custom messages in Bills
Ability to bill Request Task Time entries
Account
Ability to choose Domain Name in Account list page
Account details Enhancements
Include billing details, Integration with other product links.
Admin
Factor in the technician shift timings and assign requests based on their shifts.
Chat Enhancements
Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.
Maps
Maps Enhancements
Ability to call/sms support rep from Maps UI.
Implementation
Account
Ability to merge accounts.
Solutions
Add Links
Custom view for Solution list view
Trash Support for Solution & topics
General
Option to show advisory for Contacts
Broadcast Enhancements
Broadcasting a message to the selected groups.
Time Sheet
Consolidated view of the support reps's work
Billing
Flexibility in Contract extension and renewal
Ability to configure allowance and Cost in Contracts
Ability to manually mark Time Entry as Billed
Reports
API based reporting
Report API Framework support for request and custom modules
Report Config Role
A role to be introduced, which will provide admin privileges in reports module to the user
Integrations
Advanced Analytics
Support to sync custom module data into Advanced Analytics
Admin
Custom Schedules Enhancement
Run custom schedules daily, weekly, monthly, and yearly.
Configure custom schedules to repeat endlessly, end after certain repetitions, or on a specific date.
Requests
FFR Mobile Support
Projects
Kanban and Classic Views
Streamline the scheduling and managing of tasks effectively by using the Kanban and Classic Views.
Admin
Department V3 API
V3 API support for Departments
Testing
Integrations
Microsoft Calendar.
Webhook
Webhooks for Task
Self Service Portal
Assisting Users on Self service portal
Account
Custom views for Accounts
Security
TFA in mobile app
Users
Ability to Import/Create Organizational Users as Contacts.
Admin
Support Group V3 API
V3 API support for Support groups
Tasks
Task Additional Fields
Option to have additional fields in tasks across modules.
Resource Management
Allow support reps to view Resource Management by providing specific permissions
Reports
Reports Micro Features - Phase III
Support to export reports in XML, doc and docx formats.
Support to export report in network location in scheduled reports
Support to suspend/reinstate any or all of the scheduled reports.
Support to load respective list view when clicking charts in reports and dashboards.
