Chapter 4: Our takeaways

Here's what working with MagnaMotors and Kessler taught us:

1. Complex workflows can be simplified

ManageEngine's team worked with MagnaMotors for nearly 18 months to implement the help desk in their IT environment. Before we got into the testing phase, our team spent months on in-depth analysis. We had to grasp minute aspects of their processes and answer the what, where, when, why, and how.

ManageEngine's implementation plan for MagnaMotors

The key was to break complex structures down into simpler processes with the help of automation and predefined templates. Nate, the implementation lead for the project, shares that MagnaMotors was one of the most challenging but ultimately, rewarding experiences for ManageEngine. The team came back with a better understanding of how the automotive industry works, an invaluable lesson and (hopefully) a precursor for more customer success stories down the line.

2. One size fits many

While it isn't practical to expect one tool to suit all organizations, we understood how deeply we can fine-tune our solutions and retrofit one tool for a multitude of processes. Customization at the grassroots level paved the way for industry-specific templates and helped solve unique problems in the IT environments at both MagnaMotors and Kessler.

3. Language virtualizes technology

MagnaMotors, like most enterprises, employs a diverse group of technicians and users. It often encountered communication barriers owing to language differences. When it reached out with this issue, our team fast-tracked the dynamic language translation services to incorporate five new languages and meet MagnaMotors' requirements. The company saw an uptick in collaboration across regions once this was implemented.