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select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where aar.role_id=4 and sd.status='ACTIVE';
This will list out the admin login names if the administrator name is other than admin. You can replace the name with 'admin' in the query given in step 2 to reset the password.
Note: All the queries should be executed as a single statement in the command prompt.
update AaaPassword set PASSWORD='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where PASSWORD_ID = ( select AaaPassword.PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id LEFT join AaaAccount on AaaAccPassword.account_id = AaaAccount.account_id LEFT join AaaLogin on AaaAccount.login_id = AaaLogin.login_id where name = 'administrator' )
To find administrator login and to reset the password(if the admin login name is other than administrator)
select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where aar.role_id=4 and sd.status='ACTIVE';
This will list out the admin login names. Replace the "administrator" in the query given in step 2 with the login name whose password you want to reset.
Note:All the queries should be executed as a single statement in the command prompt.
select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where aar.role_id=4 and sd.status='ACTIVE';
This will list out the admin login names if the administrator name is other than admin. You can replace the name with 'admin' in the query given in step 2 to reset the password.
Note: All the queries should be executed as a single statement in the command prompt.
Note : Need to enable Sql authentication as Windows authentication will not work.
Customers can access the customer portal through, http://<Server name>:<port>/portal
Please click on the link given below to change the web server port
https://www.manageengine.com/products/support-center/help/Optimum Server Configuration : 2 GHz Processor, 2GB RAM, 20GB HDD
Operating System : Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database : PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0
Network : Internet (WAN) or Intranet (LAN)
Browser Requirements : IE 9.0+, Firefox, Chrome.
Step 1: Install Supportcenter Plus on a box. Configure the hostname and IP address for this box, so that it can be accessed across the LAN. You have to configure this hostname in your DNS against the IP address of the box.
Step 2 :You have to access the Supportcenter Plus application through http://servername-or-ipaddress:portnumber/
Step 3 :The default port on which Supportcenter Plus installs is 8080. This can be changed later. In case you do not wish to change the port but still access Supportcenter Plus on port 80 then, you should do a port forwarding. The port forwarding rule states, Request on 80 be forwarded to 8080 on the host "servername-or-ipaddress" Port forwarding can be achieved through :
Step 1: Install Supportcenter Plus on a box in the DMZ zone.
Step 2 : If the mobile users have to access Supportcenter Plus through a hostname then, you may have to register this hostname on the DNS. ( Service Providers can help you register the DNS against its IP address. )
Step 3 : If SupportCenter Plus is installed on the default port 8080, but, you want the users to access it as http://hostname/ ( ie., on Port 80 ), then a port forwarding rule, as stated below, should be configured in the firewall.
Request on 80 be forwarded to 8080 on the hostname.Step 1 : Install Supportcenter Plus on a box in the WAN.
Step 2 :Register the hostname of this box against its IP address. ( Service Providers can help you do this. )
Step 3 : If Supportcenter Plus is installed on port 8080, you should follow the port forwarding rule as below :
Request on 80 be forwarded to 8080 on the hostname.