Free Webinar

5 steps to secure your IT using analytics-driven service management

Elevate your organization's cyber resilience with proactive service desk strategies

Agenda

A cybersecurity incident is like a devastating flood that doesn't just erode the riverbank but surges through the entire organization, sweeping away everything in its path. It's not just the IT security team that must brace for impact; every domain and role plays a critical role in building defenses and ensuring that threats don't submerge the organization's vital systems and assets.

Often the first point of contact for victims, the IT service desk is uniquely positioned to identify, prevent, and even mitigate cyberthreats before they escalate. By implementing proactive ITSM strategies, organizations can transform their service desk into the frontline defense that protects the entire IT infrastructure from critical threats and vulnerabilities.

This webinar outlines five strategic steps organizations can take to fortify their IT security posture with analytics-driven service management:

  • Cyber-proof asset purchases with historical service desk insights.
  • Graduate to risk-free change implementations via threat-aware change management.
  • Ensure total security compliance in asset handling and disposal with prudent asset management.
  • Accelerate incident mitigation with automated workflows.
  • Foster a security-sensitive workforce with managed user training and education.
webinar video

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services

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