Frequently Asked Questions

The cost of the application is determined by the number of users. You can choose between a monthly ($20/user/month) or a yearly ($18/user/month) subscription model. Click here for more details and to view customized plans for over 20 users. 

No. You can try a free, 15-day trial of Analytics Plus. After that, you'll need to subscribe to a paid plan. Click here to view the available pricing models. 

Analytics Plus offers a 15-day free trial. During the trial period, you have access to all of Analytics Plus' features. 

Analytics Plus supports ServiceNow's Incident module, Release Management, Change Management, and the configuration management database (CMDB) modules. 

You can easily download the ManageEngine Analytics Plus app from the ServiceNow store. To install the downloaded application, open your ServiceNow application, and using the Filter Navigator, navigate to Applications under System Application. Click the Downloads tab in the screen that appears, search for ManageEngine Analytics Plus, and click Install.

Note: You must be an administrator in ServiceNow to do this.

The Analytics Plus application is downloaded to your ServiceNow instance. For detailed steps on the installation process, refer to  this documentation.

Log in to your ServiceNow application, and search for "ManageEngine Analytics Plus" from the filter navigator to access the application. 

In your ServiceNow instance, navigate to the ManageEngine Analytics Plus application using the Filter Navigator. Click the Launch Analytics Plus button and follow the setup procedure to bring your ServiceNow data into Analytics Plus. To know more about the complete setup process, click here.

After setting up your Analytics Plus account, you might have to wait 5-10 minutes for the initial data synchronization to complete. Once the initial data synchronization is done, subsequent changes in ServiceNow will be synchronized with Analytics Plus every hour. 

• Yes. Technical support is free for all users, even during the trial period. There is no separate charge to receive support during the trial period. 
• You can contact technical support through:
• Email: analyticsplus-support@manageengine.com
• Phone: +1-888-720-9500
• You can also try searching our documentation online or get answers straight from our community. 

• Yes. You can test out Analytics Plus for free in your ServiceNow application. 
• To set up Analytics Plus, download the Analytics Plus app from the ServiceNow store. Open your ServiceNow instance and navigate to the ManageEngine Analytics Plus application using the Filter Navigator.
• Click Connect Analytics Plus to complete the installation procedure. 
• Or, sign up and provide a number, and we'll give you a call to help you get started. 
• You can also check out the live demo here.

We take utmost care of securing your data. We store your data in our US data center as per the security procedures and policies listed in this document. The option to choose data centers in other geographical locations will be added in the future. This documentation covers our physical security practices (like 24x7 security 365 days a year, video monitoring, biometric access, bullet-resistant walls), network security processes (encryption, intrusion detection/prevention), people processes, and redundancy/business continuity solutions.

1. At the end of your 15-day trial, if you choose not to purchase a subscription, your data will be retained for 45 days during which you can purchase a subscription and maintain access to the data collected during your trial period. After 45 days, your data will be permanently removed from our data centers.
2. If you discontinue Analytics Plus during the 15-day trial, your data will be moved to the trash, where it will be retained for 45 days before it's permanently deleted.