Integrating Asset Data

Mobile Device Manager Plus MSP periodically scans the devices in your network and collects all the asset information like device, network and location details. This updated data can then be synced with ServiceDesk Plus upon integration.

Pre-requisites

Before the asset data can be integrated with ServiceDesk Plus, ensure the following:

1. The build numbers conform to the details given below:
   • Mobile Device Manager Plus MSP: Build 92320 or above
   • ServiceDesk Plus: Build 9402 or above
2. Both MDM MSP and SDP are running in your network.
3. All the mobile devices in your network are being managed by MDM.

Integrating MDM with SDP to sync asset data

Follow the steps given below to integrate MDM MSP and SDP:

1. Click Admin tab on MDM MSP web console.
2. Under Integrations Settings, select ServiceDesk Plus settings.
3. Enable ServiceDesk Plus Integration checkbox.
4. Under ServiceDesk Plus server details specify the following details.
   • IP address/DNS name
   • Port number
   • Required communication protocol
5. Specify the settings to post details on the asset data:
   • Configure the settings on what action needs to be performed on ServiceDesk Plus, when a mobile device is removed from MDM. You can choose to mark the asset as "Disposed" or completely remove the asset details on ServiceDesk Plus. However, no changes made in ServiceDesk Plus will impact the asset details in MDM.
   • You can choose to assign an owner for mobile devices. This data will be posted based on the user, to whom the device is associated. This data will be posted during every scan for mobile devices.
6. Paste the API key generated from the SDP portal here, if any action is to performed when a device is removed from MDM and if devices are chosen for auto assignment.
7. Click Save.

NOTE: If you have chosen HTTPS as the communication mode, restart your computer for the changes to reflect.