| Standard Edition | Professional Edition | Enterprise Edition | Unlimited Edition | |
|---|---|---|---|---|
| Email Response Management | ||||
| Account and Contact Management | ||||
| SLA Management | ||||
| Customer Service Reports | ||||
| Customer Portal | ||||
| Contract Management | ||||
| Product Catalog | ||||
| Active Directory Integration | ||||
| Scheduled CSV Synchronization | ||||
| Survey | ||||
| No. of Business Units | 3 | 10 | Unlimited | |
| Dashboard and Analytics | ||||
| API | ||||
| Computer Telephony Integration (CTI) | Unlimited | |||
| Remote Assistance (Zoho Meeting) | Unlimited | |||
| Zoho CRM Integration | ||||
| No. of Support Reps | ||||
| No. of Contacts (Customer Logins) | Unlimited | Unlimited | Unlimited | Unlimited |
