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FAQs

FAQs

 
 

Exchange Reporter Plus gathers information about your Exchange organization from the following sources.

  • Active Directory
  • Exchange Servers
  • Exchange Mailboxes and Public folders
  • Message Tracking Logs of Exchange Servers
  • Outlook Web Access Info Logs
  • Event logs of Exchange Server and Domain Controller

After collecting data from the above sources, the data is stored in its intrinsic database, and then converted to meaningful reports and statistics along with necessary graphs and comparison charts.

Yes. On downloading and installing Exchange Reporter Plus, the product starts in trial mode. During the trial mode, data is gathered for reporting from the entire Exchange organization. After 60 days, the trial license expires; product stops to fetch data and switches to 'Free' edition mode where you can manage up to 25 Exchange mailboxes. However, the previously fetched data can be viewed and used.

No. The trial version is fully functional for a period of 60 days. Once the evaluation period expires, the product switches to ‘Free’ edition mode where you can manage up to 25 Exchange mailboxes with 'Standard' edition functionality.

Yes, you are entitled to receive free 24x5 technical support during the evaluation period. The support team can be contacted at support@exchangereporterplus.com or at the toll free number +1 888 720 9500.

When you buy Exchange Reporter Plus, your license will be based on number of mailboxes you want to manage in your organization. If you require data to be collected from specific mailboxes present across the Exchange servers, you can selectively manage those mailboxes using the manage/unmanage option in the product. Data is gathered for reporting only from the mailboxes that are managed.

Exchange Reporter Plus makes use of MAPI component to access the mailbox object properties. To access the MAPI component, the configured account must be a local system administrator account while running Exchange Reporter Plus as a service.

Category: General

No, you don’t have to re install on buying Exchange Reporter Plus. After you purchase Exchange Reporter Plus, you will be provided with a license key. Provide the license file under the ‘License’ tab in the product and upgrade to the registered version of the product. All the data collected during your evaluation period will continue to exist.

Category: Installation and Initialization

After installing Exchange Reporter Plus, an Exchange organization should be added with details of the Global Catalog Server. The product should be provided with a privileged account that will be used to access various data sources to collect information on the Exchange organization.

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