Blocked Users Report

The Blocked Users Report generates the list of users who have failed MFA verification during password resets or account unlocks and have been blocked from accessing ADSelfService Plus. The report provides information such as the time of blocking, the time the user will be unblocked, and the domain name.

Report generation

To generate the Blocked Users Report:

  1. Log into the ADSelfService Plus admin portal and navigate to Reports > Password Self-Service Reports > Blocked Users Report.
  2. Choose the policy for which you wish to see the list of currently blocked users.
  3. Click Generate to generate the report.
Note:

If you have enabled FIDO Authentication, please keep in mind that the invalid user verification attempts (incorrect PIN or Biometric verification) are tracked on the platform or roaming authenticator and not in ADSelfService Plus.

Certain authenticators like YubiKey have their own blocking mechanism in such cases.

Blocked Users History

The Blocked Users History report lists the previously blocked and unblocked user accounts. The report provides information such as the time of blocking, the time the user was unblocked, the number of unsuccessful MFA verification attempts, the authenticators used, and the entity that unblocked the user (technician or a scheduler).

To generate the Blocked Users History report:

  1. Log into the ADSelfService Plus admin portal and navigate to Reports > Password Self-Service Reports > Blocked Users Report > Blocked Users History.
  2. Choose the policy and time period for which you wish to see the list of previously blocked users.
  3. Click Generate to generate the report.
  4. You can access information about each user's previously unsuccessful MFA verification attempts for password resets and account unlocks by clicking View Attempts.

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