Denova Collaborative Health, a healthcare organization committed to providing comprehensive, integrated healthcare services to patients was looking for a HIPAA-compliant ITSM platform and zeroed in on ManageEngine ServiceDesk Plus as its top choice.
Watch as Briana Brown, VP of technology and innovation at Denova Collaborative Health (previously known as Bayless Integrated Healthcare), talks about the ease of use, intuitive design, and optimal pricing of ServiceDesk Plus. She also loves the fact that she and her team could leverage core ITSM processes that are available out of the box in ServiceDesk Plus, unlike their previous ITSM solutions.
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Definitely like the ease of configuration [in ServiceDesk Plus]. That's hard to find. I've used some really big software solutions in the past, and none of them have been quite that easy. I love that I've been able to see some of the processes that are already thought through in [ServiceDesk Plus], which we had to build from scratch in previous solutions.
Briana Brown, VP of technology and innovation