Discover how e-store Logistics, an e-commerce fulfillment provider, significantly improved its IT support efficiency and asset management with ManageEngine's ServiceDesk Plus. Mihir, the IT Infrastructure Manager, shares insights into reducing open tickets, minimizing equipment loss, and streamlining support processes. Learn how ServiceDesk Plus enhances user experience, integrates with customer service tools, and aligns with company values.
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We have also implemented change management using ManageEngine ServiceDesk Plus that has significantly improved the change processes within the organization where we are now able to implement changes with proper approval processes and also making sure the outages are minimized
Mihir Patel, IT infrastructure manager, eStore Logistics