The Western Australian Electoral Commission is a statutory authority responsible for conducting elections, maintaining the electoral roll, and ensuring fair and transparent electoral processes in Western Australia (WA). Their decision to opt for ServiceDesk Plus Cloud was based on several factors, including its cost-effectiveness in comparison to other ITSM tools, ease of integration, scalability, and customizable features.
After conducting product evaluations that included ServiceNow, the Western Australian Electoral Commission ultimately favored ServiceDesk Plus Cloud due to their notably positive experience. While it is challenging to quantify the precise impact in terms of time or cost savings, the organization, despite its size, wholeheartedly endorses ServiceDesk Plus Cloud team for its professionalism, technical proficiency, and proactive approach to ITSM.
Garth Toerien, service delivery manager, WA Electoral Commission, shares his insights on ServiceDesk Plus Cloud:
"[There's a] massive price point difference between ServiceDesk Plus Cloud and other ITSM tools. [Chose ServiceDesk Plus Cloud for the] ease of integration with other deployment tools, scalability, and ease of modifications to the toolset.
[The ServiceDesk Plus Cloud team] provided initial clarity on the approach to manage simple issues. They were also able to provide direction on how to proceed with making significant changes in the toolset."
-
As a small agency, we've found ServiceDesk Plus Cloud to be exceptionally professional and responsive. Their domain expertise is commendable, and their proactive approach has significantly improved our IT service management. Plus, their friendly team makes the entire experience delightful–I highly recommend them.
Garth Toerien, Service Delivery Manager