Active Directory, Microsoft 365, and Exchange management and reporting
Hybrid AD, cloud, and file auditing; security; and compliance
Identity security with adaptive MFA, SSPR, and SSO
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Active Directory, Microsoft 365, and Exchange backup and recovery
Hybrid AD, cloud, and file auditing; security; and compliance
SharePoint reporting and auditing
Microsoft 365 security
Cloud security monitoring and analytics
File auditing, data leak prevention, and data risk assessment
File security and storage analysis
Automated patching across multiple OSs and over 850+ third-party apps
Simplified third-party patch deployment via ConfigMgr and Intune
Seamless mobile device management from onboarding to retirement
Remote troubleshooting with integrated chat, voice, and video
Automated OS image creation and seamless role-based deployment
Prioritization-focused enterprise vulnerability management
App control and endpoint privilege management software
Data theft prevention with strict peripheral device control
Browser security with isolation, lockdown, and activity tracking
Sensitive data protection and compliance for endpoint devices
Real-time ransomware mitigation and file recovery for business continuity
Full-stack observability with AIOps and digital experience monitoring
AI-powered, all-in-one SaaS platform for observability and digital experience monitoring
Digital experience, application performance, and infrastructure monitoring
All-in-one vendor risk assessment tool to ensure domain security
Network, server, and storage performance monitoring
Bandwidth monitoring and traffic analysis
Network change and configuration management
Firewall rule, configuration, and log management
IP address and switch port management
Centralized IT alert management
Status pages for real-time status and incident communication
A cloud-native identity platform for workforce IAM
Full-stack service management for enterprises
IT asset management with an integrated CMDB
Unified endpoint management and security
Comprehensive mobile device management
Enterprise remote access
Automated multi-OS patch management
Full-stack monitoring for IT admins, DevOps, and SREs
Status pages for real-time status and incident communication
Cloud cost management for modern software teams
SaaS management platform to maximize ROI
Centralized IT alert management
Secure your IT infrastructure and prove compliance from the cloud
AI-powered unified analytics platform to correlate all IT data
An all-in-one DNS management service to keep your business online
Low-code application development platform
Remote support software
Collaborative project management
Agile project management
All-in-one collaboration tool for unified communication
Secure email hosting solution for businesses
All-in-one video conferencing solution for remote business meetings
All-in-one AR remote assistance software solution for remote collaboration.
Unified network monitoring and endpoint management for MSPs
Unified Active Directory management and reporting solution for MSPs
Unified SIEM solution for MSSPs
Log management and advanced threat intelligence for MSSPs
Complete privileged access security for enterprises
Privileged password management
Full-stack service management for MSPs
Best practice strategies that accelerate work
for IT service desk managers
Managing an IT service desk is no small feat—balancing a flood of tickets, optimizing for efficiencies, and constantly shifting priorities can be overwhelming. But imagine if your daily operations could be accelerated while reducing the workload for both you and your team.
With ServiceDesk Plus, you can reshape your service desk operations through powerful workflows, rapid-fire automations, and AI-driven insights that minimize repetitive tasks and manual effort. This e-book, 9 ways ServiceDesk Plus simplifies your life as an IT service desk manager, is a handy guide for service desk managers to explore the ServiceDesk Plus platform and elevate their ITSM operations, all while boosting the ROI from ITSM initiatives.
Learn how to use automation and powerful visual workflows to eliminate toil, allowing your team to focus on high-impact initiatives.
Discover tools and strategies that reduce bottlenecks and speed up ticket resolution, leading to faster, more efficient service delivery.
Explore practical ways to elevate service quality and increase user satisfaction, ensuring your IT service desk delivers smart and exceptional service experiences.
Gain insights into the state of ITSM using analytics and reporting to make informed, strategic decisions that align IT with business goals.
Here's why it's the preferred
choice for high-performant
IT teams.
The implementation has been a game-changer at Kuwait Telecommunications Company, enhancing workload visibility and reducing overall turnaround time and issue resolution for end users. Remarkably, over 90% of the customer issues were resolved within specified SLAs in the past year. We are convinced by and satisfied with the overall results we have achieved. This is a successful ITSM project—one we can claim as a benchmark in Kuwait.
Saud Al-Akili, head of customer support at stc Kuwait
From an ITSM perspective alone, the result has been phenomenal month-on-month:
The results speak for themselves.
Laurence Lai, head of IT service and operations at ITSP XMA