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Stats in spotlight
0%
of respondents acknowledge that generative AI tools like chatGPT, Bard(Gemini), Copilot, or Claude increase productivity at work.
0%
said their organizations are in the early stages of adopting AI for IT support and ITSM operations.
0%
of respondents feel that integrating AI into their existing ITSM tools is challenging.
0%
of respondents said their understanding of compliance and legal considerations of AI is either limited or poor.
This report can help you:
- Cut through all the hype and noise about GenAI in ITSM.
- Identify AI use cases in ITSM that have the probability of delivering immediate, maximum impact.
- Understand the challenges to the adoption of AI in ITSM.
- Learn about the AI risk landscape and how prepared your peers are.
- Plan workforce training programs for the integration of AI in ITSM.
This industry report can help CIOs, DX leaders, IT directors, and service desk managers think along four critical dimensions of AI in ITSM and lean on actionable expert recommendations from David Wright, chief value and innovation officer, SDI.
Artificial intelligence in ITSM
Awareness
of fundamental concepts, compliance, risks, and integration of AI into existing IT systems
Adoption
of AI in peer organizations and the associated challenges, including governance
Risks
associated with AI and the efficacy of information security management operations in relation to AI
Change
in operational practices,
ITSM processes, tool evaluation, and job security perceptions
Chart a security-first,
AI-enabled service management strategy for 2024 and beyond
