AI-driven IT service desk software, for unparalleled IT productivity
Effectively manage your organization's IT with ServiceDesk Plus, the AI-driven IT service desk software that you can set up in minutes. Built on core ITIL practices, this solution ensures IT support is easier as it takes service delivery to the next level.
0
years of IT service management excellence
0
distinct ITIL®‐certified practices
0
distinct PinkVERIFY™ certified practices
Why is ServiceDesk Plus the right service desk software for your business?
Single-touch workflow automation
Orchestrate complex IT and business service workflows.
Last-mile customizations
Customize your service desk software to suit your business needs.
Certified as ITIL-compatible for 14 practices
Adopt industry best practices with our ITIL-aligned ITSM platform.
High-value AI for ITSM at no additional cost!
Arm end users, agents, and process owners with predictive, generative, and conversational AI.
Choice of deployment
Choose between on-premises and cloud for your service desk software.
Robust reporting
Generate insightful reports with the built-in reporting module.
Recognized by multiple international analyst firms, consulting firms, and industry experts
Built on industry-standard best practices, ServiceDesk Plus helps organizations confidently implement best practices and maximize ROI effortlessly.
ServiceDesk Plus comes packed with the full-spectrum of ITSM practices driving operational excellence
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Enable self-service by publishing solutions to repeat incidents with known solutions, helping divert tickets away from your service desk.
Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.
Showcase your available IT services to end users, and give your IT a fresh face.
Analyze the root cause of incidents, and reduce the number of repeat incidents to boost your IT help desk's productivity.
Enhance collaboration between IT, HR, and facilities teams by unifying IT and business workflows in a centralized platform, streamlining service delivery across the enterprise.
Deploy cradle-to-grave IT asset management workflows, track software license compliance, perform IT asset audits, and more from a central console.
Visually track the intricate dependencies involved in your IT infrastructure and gauge the impact of IT incidents or planned IT changes to fast-track decisions.
Deploy IT releases systematically by employing visual workflows, looping in the right stakeholders, tying them with changes and projects, and more.
Roll out large-scale IT projects with confidence by breaking them into milestones and tasks, allocating resources efficiently, and weaving them into changes and releases.
Track physical spaces across the organization, ensure their optimal usage, and better manage service quality in these spaces by linking tickets, assets, and facilities services.
ITSM software trusted by leading enterprises across the globe
