In this episode, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus helps in expertly carrying out changes.
In this masterclass, you'll learn about:
- Understanding the change types for a better approach
- Getting the hang of the workflow builder components
- Implementing an effective change workflow for hybrid work
- Leveraging project and release management for carrying out changes efficiently
Meet the presenter
Steffi is a part of the ITSM User Education team at ServiceDesk Plus. Her focus lies mainly on training users through help documentation and user guides. She also works on developing UI/UX content for ServiceDesk Plus.
She is enthusiastic in learning about ITSM processes and understanding how to expand the scope of ITSM into other branches via integrations.
During leisure time, she loves reading books, painting, and experimenting with graphic design.