Manage Clients

Log360 MSSP Manage Clients module supports integrating/removing multiple Log360 instances from different regions or organizations. Integrated Log360 instances can be accessed from here. Child components health information is also made available.

To open the Manage Clients page,

• Log in to the Log360 MSSP application using the credentials of a Log360 MSSP administrator.
• Click the Settings tab in the header pane.
• Click the Manage Clients option. This opens the client list view page. Here you can add, edit, or delete clients.

To monitor and maintain outsourced Log360 instances, they have to be integrated into Log360 MSSP. Follow the steps below:

Step 1: Download and install Log360 and its components

Note: If you already have the components installed and running, you can skip this step and proceed with Step 2: Integrate the components

• Download the components from the Log360 Website.
• Install Log360 and the required components one-by-one by double-clicking the downloaded EXE files and following the InstallShield wizard.
• Once the installation is complete, start the different components by double-clicking the desktop shortcut icons of the respective components.

Step 2: Integrate the components

Note: Make sure that all the client Log360 is set up and running before proceeding with the steps given below. Also, check whether you have the appropriate versions of the Log360 with respect to the Log360 MSSP version you are currently running. Make sure both Log360 MSSP and client Log360 are connected to each other.

How to add a new Log360 MSSP client?

To add a client,

1. Click the Add New Client link available in Client List page. This opens the Add Client form.
2. Enter the Client Name and a valid Client mail. The Client Name needs to be unique and should not exist already.
3. Enter Server Name Port and specify the Connection type (HTTP or HTTPS).
4. Enter the Username and Password of the Log360 Client.
5. Click Save. If you want to add more than one client then, click Save and then Add new client button.

How to manage (edit, delete, force delete) Log360 MSSP Clients?

To Edit Clients

If you have added a Client with incorrect details or if you'd simply like to change any particular detail, then you can enable the same by editing the Client's details. To edit a Client,

1. Go to Settings → Manage Clients.
2. By default, the list of all the clients is displayed. Click the edit icon beside the Client's name that you wish to edit. The Edit Client form opens with a view similar to the Add Client form.
3. Edit the necessary details and click on Update Client.

To Delete Clients

Step 1: Go to Settings → Manage Clients and it lists down all integrated client Log360 instances.

Step 2: Click the delete icon next to the Client's name.

Step 3: To remove the Client, authentication is necessary. Enter your password and Click Proceed to confirm the deletion. If you do not want to delete the client, then click Cancel.

Note: Make sure that given Log360 Client is up and reachable from Log360 MSSP.

Force Deleting a Client

Follow the steps to force delete a client

Step 1: On failure of soft removal of client Log360, it prompts a force delete client popup.

Step 2: Enter the reason for force removal and click Force Delete.

Note: If a Log360 Client is force deleted from Log360 MSSP while the Client is down or disconnected, Log360 MSSP details might not be completely removed from the Client.

Accessing Log360 Clients

Integrated Log360 instances and its components can be accessed from Manage Clients page in Client URL column.

Manual Data Sync

To manually trigger data sync between Log360 MSSP and Client Log360, click Sync Now next to status column of each clients.

Manage Client License

To allocate license for each client, click license icon and it will navigate to Manage client license page.

How to monitor clients' health?

To view health and build version details of any Log360 client and its components,

1. Click on the icon. This opens the respective client's Health Monitoring tab.
2. In the tab, you get to view the Component Name, Build Number, and monitor the status.

Note: In case of a server error, try restarting Log360 and try again. If your current version of Log360 is not compatible, kindly upgrade to the latest version to successfully monitor the clients' health.

Data Synchronization Between Log360 and Log360 MSSP

Once Log360 has been integrated, the data such as component integration and health details, reverse proxy, technician details, license details and more will automatically be synchronized between Log360 and Log360 MSSP. This saves time for the administrators, as they no longer have to configure the same settings across every Log360 client.

Component Integration and Health:

Any child component integrated with given Log360 must be synced with Log360 MSSP along with health status of all components.

Reverse Proxy and Technicians:

Context-based reverse proxy configuration in client Log360 is necessary to enable single sign-on to Log360 MSSP. Such configuration must be synced with Log360 MSSP.

If an Log360 MSSP technician is delegated with a client Log360, technician details must be synced from Log360 MSSP to Log360 and its components.