Manage Technicians

Log360 MSSP supports technician management of user roles for all its clients' components which include ADAudit Plus, EventLog Analyzer, Cloud Security Plus, Exchange Reporter Plus, DataSecurity Plus and Log360 UEBA.

Log360 MSSP allows adding users in two user groups: admin and operator.

Admin

An admin has full control over the entire application and all clients by default.

Operator

An operator can access only the clients which have been allocated to them.

Note: M365 Manager Plus and ADManager Plus do not support MSSP Technician Management

How to add a new Log360 MSSP technician?

To add a technician and associate a role with them,

1. Under the Settings tab, navigate to Administration → Manage Technicians.

   

2. Then click on the + Add New Technicians button on the top-right corner. This opens the Add Technician form.

   

3. Enter a name for the technician in the User Name field. You can additionally add a description by clicking on the Description button.
4. Enter a new password and confirm it in the respective fields.
5. Enter the email address of the technician in the Email ID field.
6. Now you need to assign a role to the technician, which will define his access privileges to various modules in the application. In the Roles drop-down box, choose the role you want to assign to the technician.
7. In the Delegated clients dropdown, select the clients to whom you want to give access for that technician. Selecting All option gives all clients access to that technician. Complete the add user operation by clicking on the Add button.
8. At any point, if you decide not to add the new technician, then click Cancel to get back to the technician list.

How to modify an existing technician?

To edit the information of an existing technician, follow the steps given below.

• Under the Settings tab, navigate to Administration → Manage Technicians.

  

• Click the icon next to the name of the technician that you want to edit. The icon will appear when the cursor is hovered over the technician name.

  

• Edit the information in the various fields as required.

  

• To associate a new Client for the technician, tick the check-box corresponding to the client in the Delegated Clients dropdown. Similarly, to un-delegate a Client for the technician, untick the checkbox corresponding to the client.
  Note: Password is mandatory if a new Client is added to an existing technician.
• If a new client is delegated to an existing technician, a Confirm Password pop-up will open asking for that technician password.

  

• Click on the Update button to save the changes.

  

• If a new Client is delegated to an existing technician and reset password checkbox is not checked, a confirm password pop-up will open asking for that technician password. Enter the password to proceed with the request.

  

How to delete an existing technician?

To delete an existing technician, follow the steps given below.

• Under the Settings tab, navigate to Administration → Manage Technicians.
• Click on Delete icon in the Action column of the respective technician.

  

• Confirm the deletion by clicking Yes on the warning pop-up message.

  

• The technician is now deleted.

How to enable or disable an existing technician?

To enable or disable an existing technician, follow the steps given below.

• Under the Settings tab, navigate to Administration → Manage Technicians.
• Click on Enable/Disable icon in the Action column of the respective technician.

  

• The technician is now enabled/disabled.

How to sync the technicians?

"Sync Now" can be used for the following cases:

• When a technician has been deleted, modified or disabled in Client Log360 or its child components.
• When a new client or component has been added.
• When add technician request is failed for a Client Log360 or its child component.

When a technician has been deleted, technician role has been modified or technician is disabled, those status's will be shown in Status details layout of the technician table.

To trigger "Sync Now", follow the steps given below:

• Under the Settings tab, navigate to Administration → Manage Technicians.
• Click on Details link next to the status of the technician you want to sync. The Details link will appear when the cursor is hovered over the technician status.

  

• Then click on "Sync Now" to create, update or enable technician in the failed components.

  

  Note: "Sync Now" button will be disable and cannot be triggered for currently logged on technician and for technicians which have "Success" status.

• Confirm Password pop-up will be shown. Enter the password for that technician and click on Proceed to sync that technician.

  

• When a logged in technician has failed status, they will not be allowed to perform any technician operations and a pop-up will be shown with message to contact administrator.