With Analytics Plus for Zendesk, you gain the insights you need to deliver the best support experiences to your end users. Analyze support processes, measure agent performance, and gain vital clues to improve the overall quality of your services.
Analytics Plus comes with prebuilt reports and dashboards to help you effortlessly track ticket inflow, deadline compliance, Net Promoter Scores, agent performance, and more. You can also customize these prebuilt reports to create your own metrics and KPIs.
Your ability to deliver great customer experiences depends on how well you can predict future service requirements. With Analytics Plus' robust forecasting engine, you can easily predict incoming ticket flow and prepare your help desk to tackle seasonal surges in ticket volumes.
You don't have to be a data expert to gain insight into your help desk. Now you can ask or type a question and Zia, Analytics Plus' AI-assistant, instantly responds with rich visualizations that can help you make data-backed decisions quickly.
You can bring data from local and cloud databases, web feeds, and other IT applications into Analytics Plus for analysis. This enables you to gain a unified view of all your data and applications in one console.
Email, export, or schedule reports and dashboards in bulk. Create slideshows, and embed reports and dashboards in other applications or local websites for distribtion to a wider audeince. You can also tag other users and share in-app comments for contextual collaboration over your visuals.
Create threshold-based alerts and get instant in-app or email notifications. For example, when SLA compliance dips below predefined values, incoming ticket volume exceeds the daily average, etc.
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