Learning and teaching are no longer confined to the classroom. Virtual classrooms, recorded demos and lectures, and immersive learning apps are now the norm. To keep up with these changing times, IT operations must focus on providing teachers and students with reliable, consistent, and timely services and support. Advanced IT analytics provides educational institutions visibility into their IT infrastructure such as usage, problems, defects, wastage, and overuse, offering actionable insights to remedy problems and amplify benefits.
Get in touch with usAnalyze historical trends in uptime and downtime of servers, networks, applications, and devices. Drill-down to discover and troubleshoot root causes. Replace problematic or worn-out tech, schedule periodic maintenance, and share load with in-house or cloud servers depending on academic traffic trends.
Build reusable playbooks for known and recurring issues. Automate repetitive and monotonous tasks. Troubleshoot process-level bottlenecks and streamline operations. This helps technicians provide quick, effective remedies, turning users' IT issues into positive interactions.
Is it cheaper to switch to a cloud server? Are the networks ready to support traffic surges? Are in-house servers more secure for storing student data and test scores? Is there need for additional applications? Get answers to these questions and more, and base your budget proposal on data, not a hunch.
Improve overall performance and efficiency of infrastructure equipment by optimizing usage. For instance, ensure your servers have enough storage and operational memory to support varying data loads. Explore virtualization options to reduce costs and deliver exceptional services to students and teachers.
Analyze historical downtime to understand underlying conditions or problems that led to equipment failure. Use scenario planning to simulate similar or near-similar situations when equipment is likely to fail. Create alerts to catch such impending failures, and stay one step ahead of downtime.
Plan and schedule software upgrades, security patches, and configuration checks, so that there's increased security and least interruption to day-to-day work. Gain insight into possible security loopholes and fortify your defenses to offer the best protection from cyberattackers.
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