Help Desk Delegation

What is help desk delegation?

This feature helps administrators to assign or delegate select activities to non-administrative users to reduce the administrator's workload.

Who is a help desk technician?

A person who is empowered to perform the operations delegated by the administrator is called a help desk technician.

What is a help desk role?

A help desk role includes all the tasks and functions that a technician is allowed to perform. A few roles are built-in so that you can assign them to technicians right away. You can also create your own roles with specific and unique functions suited for your organization.

What is Site Collection based delegation?

Site Collection based delegation lets administrators delegate with a scope limited to a specific site collection. This allows help desk users to perform delegated activities that fall under the purview of the assigned Site Collection.

Help desk delegation helps you do the following tasks:

• Create and modify Help Desk Technicians
• Create and modify Help Desk Roles
• View Help Desk Reports
• Configure Logon Settings