Establish visibility and control over your IT assets and costs
Make informed business decisions with the PinkVERIFY® - certified IT asset management capability in ServiceDesk Plus, ManageEngine's flagship IT service desk software. Keep track of all your assets - hardware and software - throughout their entire life cycles.
The asset management module in ServiceDesk Plus is packed with thoughtful features, including multiple methods of scanning assets; agent-based scan, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.
The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.
Nicholas P. Arispe, system administrator, Radiology Associates
Inventory
scanning
Software asset
management
Automations
Asset fine-grained access
Asset loaning and booking
Asset
replenishment
Handling
consumables
Asset reports &
dashboards
Asset acknowledgement
Check all the costs associated with consumables in a single place.
Inventory scanning
Software asset management
Automations
Asset fine-grained access
Asset loaning and booking
Asset replenishment
Handling consumables
Check all the costs associated with consumables in a single place.
Asset reports & dashbords
Asset acknowledgement
Gain control over all hardware and software inventory
Multi-source discovery modes (agents, Windows/network/distributed scans), and barcodes
Classify asset and product types
Asset types and product types
Track assets across their life cycle from requisition to retirement, along with ownership
Asset states, user-workstation mapping, and asset loans
Map relationships between assets and business services
CMDB, CI types, CI relationships, and business views
Keep track of asset depreciation and other costs
Depreciation, cost center, and GL codes
Manage all your software license investments
Software, license, and agreement types
Track software usage and compliance
Software metering; software and license dashboards
Stay on top of IT purchases
Purchase management, vendor list, approvals, invoice and payment, and associated assets
Centralize the asset contracts management process
Contract details, renewal details, child contracts, expiry notifications, and associated assets
Ensure that your ITAM supports other ITSM processes
Asset information in incidents, problems, changes, and projects; mapping to CMDB
Hardware summary
Software summary
Audit history by workstation
Audit history by timeline
Audit history by changes
Total number of loaned assets
Prohibited software installations
Rarely used software installations
Computers by OS
Total number of active contracts
Assets depreciated by 50 percent or below
Assets by product type
Assets by vendor
Assets by site
ServiceDesk Plus has been PinkVERIFY™ certified by Pink Elephant for seven ITSM processes: IT Asset Management, Change Management, Configuration Management, Incident Management, Problem Management, Release and Deployment Management, and Request Management.