How to perform a domain scan in ServiceDesk Plus
When you install and start ServiceDesk Plus for the first time, it detects all the domains in your network and the neighboring network of the server on which it is installed. Click Admin >> Windows Domain Scan to list all the domains. You can also enter the domain controller information, login name and password of the domain you want to scan. The login name and password should be a domain admin login name and password. ServiceDesk Plus uses DesktopCentral agents from ServiceDesk Plus 11300 for scanning Windows machines. Agent-based scan is made mandatory from this build ServiceDesk Plus 11300 onwards. Refer below links for more details.What are the various scanning methods supported by ServiceDesk Plus?
Please refer to this link to know about the various scanning methods:What are the devices that can be scanned by ServiceDesk Plus?
With ServiceDesk Plus, you can scan domains and networks that are part of your enterprise. This includes Windows, Linux, MAC, Solaris, HPUX, AIX machines, VMWare, Hyper V devices, Cisco IP phones, and other SNMP supported devices like printers, routers, switches etc.What are the ports used by ServiceDesk Plus for scanning devices
Please refer to the following link for details on the ports used:How to configure ServiceDesk Plus to perform automatic asset scan
You can schedule periodic scanning of your network, enable regular cleanup of scanned information, and set the re-scan interval for scanning workstation under Admin >> Audit Settings Or you can also configure scan schedule under the Assets tab.How to scan WAN environments or What is the purpose of a distributed asset scan?
Please refer to the following link for more details on scanning WAN environment and distributed asset scan.How to track machines which are not connected through VPN.
Refer to the following link to know moreHow to scan new workstations added to a network without performing a complete domain/network scan.
You have two options to scan new workstations, without performing a complete domain/network scan.How does ServiceDesk Plus identify the uniqueness of workstation?
Refer to the following link for more details.How does an agent based scan work?
Please refer to this page for more details.What are the OS supported in agent based scan?
The following Windows OS versions are supported:From which build, the DC agent will be used for agent scan?
ServiceDesk Plus 11300What are the advantages of moving to the DC agents?
DC Agents are from Desktop Central, which is a complete and robust unified endpoint management tool for Windows, Linux, and macOS computers. ServiceDesk Plus asset scanning functionality benefits by leveraging the effective and powerful Desktop Central Agent. There are specific agents for scanning Windows, Linux and macOS devices and these agents fetch complete hardware details during the scan while maintaining the uniformity of data fetched across Windows, Linux, and Mac machines.Should the backup-restore operations be performed separately for DC?
Yes. It is recommended to take backup of DC and please refer the link for more details.Will there be any change in the license for the existing customers who deploy DC agent for scanning?
No, there will not be any changes for the existing customers who deploy DC agent for scanning in license from build ServiceDesk Plus 11300.With SDP and DC integrated, what will happen if the number of nodes purchased in DC is lesser than SDP?
New customers of SDP from build no ServiceDesk Plus 11300 will have inventory and warranty features served from DC for all SDP nodes. However, for features like remote control, chat, announcement (supported in SDP only), Wake-on-LAN, system manager an add-on license has to be purchased. Once the add on license is purchased, these features will be supported for the number of nodes purchased in the add on.What will be the SDP technicians role in DC?
Technicians with asset view permission or AE RemoteControl role will be added in DC with the DC Admin role. When such technicians are deleted in SDP, they would be deleted in DC too.What happens if an asset that is managed both in SDP and DC is deleted in SDP?
Assets in DC are managed for both SDP & SDP+DC functionality. Therefore if an asset which is deleted in SDP does not have any DC functionality, then it will get deleted in DC too. The agent installed in the client machines will get uninstalled. But if the asset which is deleted in SDP does have a DC functionality, then it will not be deleted in DC and such assets would be add under the exclude list in SDP.Will the agentless scan be supported?
No, the agentless scan will not be supported anymore. We strongly recommend not to use agentless scan. However, if you still want to use the agentless scan, you can use Scan Scripts (Not recommended by us). Link: Agentless Scan. (https://help.servicedeskplus.com/standalone-audit)I'm new to ServiceDesk Plus. How do I deploy agent for scan?
Based on your user type, you can follow the respective links below to learn about agent deployment.I have DC already running in my environment. How do I integrate ServiceDesk Plus for scanning?
Refer to this link for more details.What are the prerequisites for DC installation for scan?
Refer to this link for more details.What are the DC Agent features?
DC Agent Features:Note : Add-on license has to be purchased for features marked with (*).
What are the ports used for scan?
Refer to this link for more details.How to track user devices which keeps moving around and cannot be recorded in the corporate network
Refer to this link for more details.What are the other use of agent apart from scanning?
DC Agent does come with remote control functionality and add-on tools. Refer to this link for more details.What are the various methods to deploy the agent on Windows machines?
You can deploy the agent on a Windows machine using the below mentioned methods:What are the various methods to deploy the agent on Linux machines?
You can deploy the agent on a Linux machine using the following methods:What are the various methods to deploy the agent on Mac machines?
How can I image a Windows/Linux/Mac computer with Desktop Central Agent on it?
How to deploy agent on a non-windows server
How to change the Desktop Central database from Postgres to MSSQL
How to upgrade the agent
How to uninstall the agent
How to configure NAT settings
How to update the server IP and ports in agent if they are changed?
What should I do with the SDP remote servers?
What if the number of technicians in SDP and DC are different ?
Is agent-server communication secured?
Should DC be upgraded separately for subsequent service packs?
Should backup-restore for DC be performed separately?
What is software metering? How is it helpful?
The software metering section in Assets tab -> Software Summary under Resource block gives the details about the usage of the software.
Screenshot ]Is there an option in ServiceDesk Plus to notify the technicians automatically when prohibited software is detected?
Yes you can enable the option to automatically notify the technicians on detecting a prohibited software. Go to Admin tab -> Notification Rules in Purchase and Contract Management section. Enable the rule "Notify Technicians when Prohibited Software are identified during Domain/Network Scan". [
Screenshot ]Can my technicians be notified when the installations of a software exceeds the purchased license?
Yes you can notify your technicians when the number of software installations exceeds the purchased license.
Screenshot ]What are the software types available in ServiceDesk Plus? Can I add software types?
The different software types in ServiceDesk Plus are:From where does ServiceDesk Plus fetch software information for Windows workstations?
ServiceDesk Plus fetches the software information from two locations:How do I add Software Licenses?
Licenses can be added only for Managed Software. You can add Software Licenses in two ways:
Screenshot ]How do I Export the software licenses easily?
You can go to Assets Tab->Software->Software License, choose the software from the list view and click on the drop down whichWhat happens to the software license when the asset is marked as Expired or Disposed?
When the asset is marked as Expired or Disposed, then the license allocated to that asset will get disassociated.How do I add CAL License? What are the types of CAL Licenses?
To add CAL License,When I set the status of a workstation as "In Store", the installed software is still being metered. Is there a way to exclude the software license for these workstations?
The only possible way out of this is to de-allocate the software license for the workstation. You can de-allocate the license for a workstation under Assets tab -> click Scanned Software in Resources section.I have a couple of users who have purchased software for their home PC. These PCs are not scanned and never will be. I have manually created these assets but how do I enter the software for auditing?
Can I add custom software license types in the application?
Yes you can customize software license types under Admin tab -> Software License Types under Software section.I have all my license details in excel. How do I bring it into SDP?
You can import all your license details into SDP using Import from CSV file option. Go to Assets tab -> Software Licenses option in Resources section. Select Import from CSV option. [
Screenshot ]What does Purchased and Installed column in the Software details page denote?
Purchased count denotes the number of licensed installations purchased for the software.What is the difference between Purchased Licenses and Purchased CAL License?
Purchased Licenses can be attached to the installations allowed for that software in different machines where as CAL licenses are allowed to access that software from Server to clients.How do I attach the license file to a software license?
After creating a license for the software, go to that software license to attach the document. Click Actions drop down -> select Attach Documents option to attach files.Is it possible to change the Manufacturer name of the software since I'm unable to do version grouping?
Yes you can change the manufacturer name of the software. From the Scanned Software List View page, click the software to change the manufacturer name. In the details page, click the [Change] link beside the Manufacturer Name. [
Screenshot ]Where do I track the license agreements? How can I be notified about an agreement expiry?
To track the license agreement,
Screenshot ] Is there any way to fetch Microsoft license while scanning the machines?
In the past, service desk was able to fetch license keys from Microsoft Operating System and its Office Products. But, currently this operation was suspended from the recent versions of ServiceDesk, as the path and encryption method used to store them has been changed by the manufacturer.What is Concurrent License?
Concurrent License allows only specified number of users to login at any particular point of time and access the application.What is the difference between the License Types Enterprise Subscription and Enterprise Perpetual?
The Enterprise License Type can be allocated to unlimited number of machines as they share the same license key. Enterprise Subscription is an annual subscription model license which you have to renew on a yearly basis. Enterprise Perpetual license has no Expiry.What is Volume License Type? How do I use it?
Volume License Type supports multiple installations. With one volume license, you can specify the number of installations allowed. All these installations will share a common license key. For instance, most of the Operating Systems come with a license based on Volume License Type.What is Named User license type?
Named User (NU) licensing limits the number of individuals authorized to use software on the specified computer.What is Node Locked license?
Node Locked denotes the license type for workstations with specific configurations. This license is generated for a particular workstation by giving parameters like IP-Address, Service tag and Mac address. Node Locked license is applied to workstation for which it is purchased.What is Organization License? How can I add it?
(OR)
Is it possible to add a software license which can be applied to workstations in any site?
Screenshot ]When the vendor provides only one license key for 40 license of Adobe Photoshop purchased, What license type need to be used?
The license type should be Volume. So when adding the license for this software, you need to choose Volume, so that the license can be applied for 40 workstations.When a package is purchased and its components are installed on different workstations. What type of license I need to choose?
This software falls under Suite License.What can be done when a license for Windows 7 has been purchased and the same is applicable for Windows 8 or when there is a direct purchase of Windows 8?
Consider you have a Workstation running Windows 7 and you are getting this upgraded to Windows 8. In the next scan new software Windows 8 will be added and Windows 8 will be under compliant.What is the purpose of IT and NON-IT Asset Categorization? How does this correspond to the Max number of Asset or Node license I purchase?
Assets in ServiceDesk Plus are categorized as,What is Auto-assign owner?
ServiceDesk Plus helps you to automatically assign owners for successfully scanned workstations easily and efficiently. ServiceDesk Plus provides owner suggestions based on the last logged user for workstations successfully scanned. You also have an option to change the owner during the assignment process. After the Auto-assign owner process, Resource state for workstations is automatically changed from In Store to In Use. You can find Auto-Assign feature under the Assets tab.I would like to move some assets from one category to another category say, assets listed under workstation category should be moved to the router/printer category.
You can move assets to different categories by changing the Product Type of the asset. First make note of the Product Name for those workstations you wish to move to the Router/Printer category. [
Screenshot ]How do I change Workstations as Servers?
In the latest version of ServiceDesk Plus (v 7.5 and above), we have an option to select the particular asset from the workstation list view and select 'Change as Server(s)' option under the Actions menu which will move the asset into the Servers section.How do I change a workstation from being a desktop to a laptop?
Go to Assets tab -> Workstations -> Click on the workstation which you want to change as Laptop and make a note of the Product name. [
Screenshot ]What is the purpose of Groups in the Assets section of ServiceDesk Plus?
ServiceDesk Plus helps you to group assets based on the asset properties. You can group assets of users belonging to the same team and location. Organizing assets based on groups gives you more fine-grained control and helps you manage assets efficiently.I would like to view all the assets belonging to a particular site in a single page. Where can I configure it?
Dynamic group helps you to group assets as per your requirement.Where can I find the Remote Assistance feature in ServiceDesk Plus?
Remote Assistance feature is available in ServiceDesk Plus version 7.5 and above. Remote control feature of ServiceDesk Plus helps you to connect remote machines successfully scanned in ServiceDesk Plus from the application itself.[
Screenshot ]If the asset status is changed from In Use to Expired or Disposed, will the asset still be calculated as a node and take up a license? Will licensing for retired or unused assets maintained for historical purposes still be calculated as a node?
In v 7.5 and above of ServiceDesk Plus, assets moved to Expired or Disposed state will not be taken into account as a node. Currently these assets can be scanned and maintained in the system mainly for historic data.Was your question answered here?
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